2 min read

5 Reasons Why to Use a Travel Agent Post-Pandemic

By Phylicia Sierer on June 10, 2021 11:47 AM

Traveling post-pandemic is new for everyone. But understanding the ever-changing rules and regulations while dealing with the unknowns of traveling for the first time can make any business – or vacation – traveler a little weary. Booking travel through your TMC or travel agent has never been more important, and here are just five reasons why.

3 min read

Post-covid meetings & Events tips

By Paula Metzradt on May 10, 2021 10:00 AM

Meetings are back! Las Vegas is set to host its first large-scale meeting and tradeshow in June 2021. But as many planners already know, events in 2021 will look much different than they did two years ago. So how do you plan an event for the “new normal”? What key considerations should you take into account when you begin the process? We asked the team here at World Meetings & Events to provide some insider tips to help you ensure a successful - and healthy - event!

3 min read

Managing Rogue Travel

By Phylicia Sierer on April 29, 2021 9:15 AM

As we emerge from the pandemic and travel resumes, many companies are realizing it may be time to revisit those strict travel restrictions put in place last March. Rogue travel has been a problem for as long as travel policies have existed, but now, those who are going “around” the restrictions aren’t only impacting your bottom line, they are risking their health and well-being and the duty of care for your company. The very policies you put in place in 2020 during the pandemic are now sometimes being viewed as obstacles to success for the individual contributors to your organization. And so… they’re going rogue.

Topics: Business Travel travel policy "COVID-19"
3 min read

Disney Vacations Post-COVID Tips

By Rashida Jones on April 22, 2021 10:01 AM

The COVID-19 pandemic has led to parents and children alike to begin and end their day staring at screens with little to no contact with others outside of the immediate family. The fatigue of Zoom and Microsoft Teams meetings can take a toll on anyone’s mental health and while there is a glimmer of hope with more and more Americans becoming vaccinated, the urge to retire the daily meetings is needed now more than ever. Rejuvenate the family and get the kids interacting again in the Happiest Place on Earth – Disney World! Learn tips and advice for making the most out of your Disney Park vacation below.

3 min read

Getting (Back) Together: What 2021 Holds for the Meeting and Events Industry

By Kit Stanford on March 25, 2021 9:15 AM

An inside view of the meetings and events industry covering technology, services, best practices, trends, challenges, and more. World Meetings and Events is a subsidiary of World Travel, Inc.

Topics: Meetings & Events "COVID-19"
3 min read

Vacationing During a Pandemic - Destination Cancun, Mexico

By Phylicia Sierer on March 17, 2021 9:50 AM

Sun. Sand. Cocktails. Relaxation. BLISS! For most of us, it’s been over a year since we’ve had the luxury of vacationing. But as vaccines become more accessible and confidence in travel continues to increase, those glorious days relaxing by the sea are more attainable than ever.

Topics: "COVID-19" leisure travel
5 min read

Countries open to covid-19 vaccinated travelers

By Phylicia Sierer on March 4, 2021 9:45 AM

Updated April 26, 2021

Dreaming of your next vacation doesn’t have to be a dream anymore. Thanks to COVID-19 vaccinations and a steady decline in global cases, many destinations are reopening their doors to travelers. Here are a list of countries reopening to American tourists, and do not require any quarantine to travelers who have received their full course of COVID vaccine.

Topics: "COVID-19"
3 min read

Traveling Safely During A Pandemic

By Rashida Jones on February 4, 2021 10:35 AM

World Travel, Inc.’s EVP and Corporate Counsel, Maribeth Minella recently completed a trip to Hawaii. It was a last-minute trip and according to Maribeth, traveling to Hawaii was “a lesson in preparedness.” Executive Director of World Travel, Inc. Leisure Tanya Browne guided Maribeth through the details of travel during the pandemic, from local testing requirements to airport guidelines before the trip. Learn more about Maribeth’s experience and what to expect on your next trip below.

Topics: "COVID-19"
3 min read

Elevate Your Meetings & Events

By Kit Stanford on January 14, 2021 9:45 AM

Hosting an informative and fun gathering for your clients and colleagues is a massive task, from creating a schedule and ensuring that its executed properly, to the even more stressful task of staying on budget. Planning a meeting or event becomes almost unmanageable, especially for a single person.

2 min read

The Saving Power of Rebooking Platforms

By Jimmy Davidson on December 8, 2020 10:00 AM

The coronavirus pandemic has forced millions of companies around the world to dig into the uncomfortable task of cutting costs wherever possible. It’s never been more important to ensure that your company is saving money and operating as efficiently as possible.

Topics: Corporate Travel "COVID-19" Hotel Shopping Bot Rebooking
4 min read

10 Benefits of Booking with a Corporate Travel Company

By Jimmy Davidson on November 18, 2020 10:00 AM

Managing your own company’s corporate travel program can be a huge task that calls for intense organization, financial analysis and attention to duty of care. Adding these and other tasks to already packed schedules lowers productivity and steals attention from your team’s mission. Partnering with a corporate travel management company (TMC) puts these concerns in the hands of experienced industry experts and teams who understand the industry better than anyone else.

Topics: Corporate Travel "COVID-19"
7 min read

Fall Symposium 2020 Recap: Safely Returning to Travel

By Jimmy Davidson on October 26, 2020 12:37 PM

World Travel, Inc. hosted our annual Fall Symposium, which focused on safely resuming travel during the COVID-19 pandemic, virtually on October 21, 2020.

Topics: Meetings & Events "COVID-19"
2 min read

Maintaining Meeting Magic With Virtual Events

By Jimmy Davidson on October 5, 2020 11:15 AM

Establishing meaningful connections with colleagues, old friends and new acquaintances makes corporate meetings and events a valuable and rewarding piece of professional life. Meetings and events professionals, including our experienced World Meetings & Events team, are working hard to make these connections possible even when face-to-face interaction isn't available.

Topics: Meetings & Events "COVID-19"
2 min read

Staying Together While Working Apart

By Jimmy Davidson on August 28, 2020 11:31 AM

When the coronavirus pandemic grounded our industry in early March, we realized that we were in for an unpredictable, anxious, and slow stretch of professional life. The World Travel, Inc., team transitioned to remote work on March 18, but we've retained our entire staff  and completely avoided furloughs during this period. 

Topics: "COVID-19"
2 min read

Reflecting On Challenges: What We've Learned From The COVID-19 Pandemic

By Jimmy Davidson on July 31, 2020 10:09 AM

When the global COVID-19 pandemic slowed our industry to a crawl, World Travel, Inc.'s day-to-day priorities and schedule shifted. To continue providing the best possible service and solutions to our clients, we had to carefully consider the threat of the pandemic and how we could enhance traveler safety. We simultaneously worked to ensure the health of our company, our employees and retain our entire staff. 

Topics: "COVID-19"
2 min read

Managing Unused Tickets During The Coronavirus Pandemic

By Jimmy Davidson on July 24, 2020 10:30 AM

The coronavirus pandemic and subsequent shutdown of non-essential travel left hotels, airlines, and business travelers sorting through an avalanche of cancellation and refund negotiations. When lockdowns began and flights were cancelled en masse, conflicting airline policies and refund refusals caused confusion. Airlines are currently dealing with an estimated global refund liability of $35 billion, according to Business Travel News

Topics: "COVID-19"
3 min read

Airports And Airlines Implement Sweeping New Sanitation And Social Distancing Policies

By Jimmy Davidson on July 6, 2020 2:30 PM

Travelers will notice extensive safety-focused changes as COVID-19-related restrictions lift and airports begin to bustle once again. As the travel industry works to pair comfort with traveler safety and wellness, masks, social distancing markers, and flight capacity notifications have become an integral part of today's airports and aircraft.

Passengers prepare to board a United Airlines flight to San Francisco in Newark Liberty International Airport's Terminal C

2 min read

World Travel Clients Share Their Coronavirus Outlook

By Jimmy Davidson on June 19, 2020 9:45 AM

Governmental restrictions in response to the COVID-19 pandemic are lifting or loosening across the world, and most localities have outlined a clear path to full reopening as pandemic projections change. These official guidelines and plans make some business projections and predictions clear.

Topics: Tips "COVID-19"
3 min read

Travel in a Post-COVID World: Pricing Concerns and Generating Savings

By Jimmy Davidson on June 15, 2020 11:45 AM

Travel analysts across the world are attempting to understand the massive changes the industry will undergo in the wake of the coronavirus pandemic. Millions of flights have been cancelled across the world's now-empty airports, group meetings and corporate events have moved online, and hotels are struggling to fill their rooms.

Topics: Tips "COVID-19"
1 min read

How The Travel Industry is Responding to the Strain of COVID-19

By Jimmy Davidson on June 8, 2020 10:46 AM

The COVID-19 pandemic's continuous disruption of normal travel schedules has been a difficult problem for industry members from all sectors to face.

4 min read

World Travel Virtual Spring Symposium 2020 Question and Answer

By Jimmy Davidson on June 4, 2020 2:23 PM

World Travel, Inc.'s first-ever virtual symposium featured engaging discussions presented by representatives from American Airlines, International SOS, and Johns Hopkins' University.

3 min read

Spring Symposium 2020 Recap: Understanding A Changed Travel Landscape

By Jimmy Davidson on May 27, 2020 2:33 PM

View Full Recording Here 

World Travel, Inc. hosted our first-ever virtual symposium, which focused on the travel industry's response to the COVID-19 pandemic, on Thursday, May 21, 2020.

2 min read

Travel in a post-covid world: Traveler Safety and Monitoring

By Jimmy Davidson on May 21, 2020 3:16 PM

As the world takes its first steps on the path to a complete reopening following the global shutdown due to the COVID-19 pandemic, it is important for business travel industry members to be prepared for a heavily altered global travel landscape.

3 min read

Travel in a Post-COVID World: Future of Meetings & Events

By Phylicia Sierer on May 18, 2020 11:00 AM

In a matter of a few weeks we have seen global travel grind to a halt. The meetings & events industry has suffered from the coronavirus pandemic alongside every other travel-based market.  We’ve gone from hosting events with thousands of people to scrambling to move to a virtual platform and keep our programs full of their usual content and collaboration.

Topics: Meetings & Events Tips "COVID-19"
1 min read

Travel in a Post-COVID World: 2021 Hotel RFP Season

By Phylicia Sierer on May 11, 2020 11:39 AM

With the recent GBTA endorsement regarding 2021 Hotel RFP season many travel buyers are left to question how they should manage their processes.  Although we respect those involved in that decision, we do not necessarily agree with GBTA’s stance and are fully prepared to manage our clients 2021 hotel programs.

Topics: Hotel RFP "COVID-19"
2 min read

Travel in a Post-COVID World: Implementing Travel Policy Changes

By Phylicia Sierer on May 1, 2020 10:00 AM

As we all slowly begin the process of phasing back into society, cities and states are opening up,  people are getting back to work, and while travel may seem like something to come later, now is the time to think about what travel is going to look like for your company. Inevitably, you will have to adjust your travel policy, for some those changes may be minor, but for others now will be the time to really mandate that travelers follow your policy to ensure their safety – and your company’s. 

Topics: travel policy "COVID-19"
2 min read

Travel in a Post-COVID World: Your Account Manager Will Be Your Ally

By Phylicia Sierer on April 17, 2020 10:34 AM

The quickly evolving coronavirus crisis has changed the travel landscape in a matter of weeks leaving many companies scrambling to figure out what business travel will look like once we all return to work. One thing that is absolutely clear, as much as they have been in the past, a proactive and informed account manager will be key to a successful travel program moving forward. They will be your trusted advisor helping you manage all the changes to your program. But if you are asking yourself, how do I know that my account manager is set up to help navigate our company through these uncharted waters? We have outlined a few crucial points your account manager should be reaching out to assist you with.  

Topics: account management Travel Management "COVID-19"
3 min read

Travel in a Post-COVID World: Stepping Up During Times of Crisis

By Phylicia Sierer on April 3, 2020 9:30 AM

Amidst the Coronavirus outbreak, the travel industry as a whole has faced many complications and hardships. With some travel management companies, hotels and airlines, letting go of thousands of employees leaving many travelers confused and at times – helpless.

Topics: Travel Management "COVID-19"
1 min read

Real ID Deadline Delayed Until October 2021

By Jimmy Davidson on March 27, 2020 1:05 PM

President Donald Trump and officials from the U.S. Department of Homeland Security have announced that the deadline for compliance with REAL ID Act requirements, originally set to take effect on October 1, would be postponed until October 1, 2021. 

Topics: U.S. Government
2 min read

Understanding ETIAS: Europe's New Travel Authorization System

By Jimmy Davidson on February 18, 2020 10:24 AM

The European Commission, the executive branch of the European Union, will officially launch the European Travel Information and Authorisation System (ETIAS) in 2021. The Commission will implement the new system to "strengthen its border security as well as digitally screen and track travelers entering and leaving EU countries."

1 min read

Capitalizing On Changing Hotel Trends In 2020

By Jimmy Davidson on December 10, 2019 8:36 AM

As 2019 draws to a close and the travel industry prepares for the new year, little is certain in an era of rapid change and technological growth. 

2 min read

Biometric Check In: Scanning Technology Will Expedite Airport Security Process

By Jimmy Davidson on November 18, 2019 8:37 AM

Remove your shoes, have your identification and boarding pass ready, make sure your pockets are completely empty, and…scan your face?

2 min read

2020 Travel Trends to Consider

By Jimmy Davidson on October 21, 2019 1:41 PM


Topics: online adoption rental car service Advice Business Travel car economy General online Politics RFP Risk Management security Travel U.S. Government WorldReports WTI Technology
3 min read

Sourcing Strategies for Travel Program Optimization

By Tiffany Zerby on June 10, 2019 11:42 AM

In our last article, “7 Hot Topics in Corporate Travel Management,” we offered a full recap of the Hot Topics Roundtable, an interactive breakout session at World Travel, Inc.’s Spring Symposium 2019. However, the Hot Topics Roundtable wasn’t the only session that provided actionable strategies to Travel Managers across the globe.

Topics: airlines airfare Ancillary Fees consulting Consulting Services How-To negotiate program compliance Travel Management Technology
3 min read

7 Hot Topics in Corporate Travel Management

By Tiffany Zerby on May 21, 2019 1:11 PM

At World Travel, Inc.’s Spring Symposium 2019, we had several breakout sessions that enabled travel managers and procurement officers to learn more about topics that were important to them. These sessions included a Hot Topics Roundtable, Sourcing Strategies with Data Insights, Strategic Meetings Management with Cvent, and Going Global.

Topics: program compliance Risk Management Tips Travel Travel Management travel policy Uncategorized
3 min read

10 Key Performance Indicators for Your Corporate Travel Program

By Tiffany Zerby on April 10, 2019 9:05 AM

The second quarter of 2019 is well underway, and for many, this is a time to look back at our goals and main initiatives for the year to determine whether we’re on track. It’s also a time to look forward, as many any companies may be starting to prepare reports for mid-year management meetings.

Topics: How-To Tips Travel Management travel policy
4 min read

How to Achieve Your Travel Program Goals in 2019

By Tiffany Zerby on February 7, 2019 1:51 PM

While many of us are working towards our own personal goals for 2019, the new year also brings new opportunities to adjust our business goals and determine how each department can better contribute to the overall plans for the company.

Topics: online adoption How-To International Travel Online Booking program compliance Risk Management Travel Management travel policy Uncategorized
4 min read

The Ultimate Guide to Globalizing Your Corporate Travel Program

By Tiffany Zerby on December 11, 2018 1:08 PM

Managing a global travel program comes with its own set of concerns and needs specific to the company, its locations, and its travelers. Last time you looked at your travel footprint, was it expanding? Are you managing travelers with increasingly multi-lingual and multi-cultural travel plans?

2 min read

Marriott Data Breach Brings Risks to Light - 3 Reasons to Book Hotel Stays Through Your TMC

By Tiffany Zerby on December 4, 2018 1:31 PM

Marriott International announced on Friday, November 30th that it had suffered a massive breach of customer data in the Starwood guest reservation database. An investigation determined that there was unauthorized access to the database, which contained information for up to 500 million guests, who made reservations at Starwood properties on or before September 10, 2018.

3 min read

Top 10 Questions on the REAL ID Act (Webinar with DHS)

By Tiffany Zerby on November 20, 2018 3:26 PM

The official enforcement deadline for the REAL ID Act is less than two years away! By October 1, 2020, passengers from all states will be required to show compliant documents, such as a REAL ID compliant driver’s license, to board any commercial aircraft.

Topics: real id
4 min read

Sneak Peek of Symposium Session: How to Balance Your Travel Program with Innovation

By Tiffany Zerby on October 23, 2018 2:18 PM

With World Travel, Inc.’s Fall Symposium 2018 only days away, we’d like to give you a behind-the-curtain look at one of the main sessions, featuring our very own Chief Innovation Officer, Rock Blanco.

Topics: Travel WTI Technology
3 min read

5 Data Points to Fuel Your Hotel Negotiations (Webinar with IHG)

By Tiffany Zerby on October 9, 2018 1:40 PM

We recently published an article, “How to Reduce Travel and Expense Costs for Your Company,” which offered seven time-tested strategies to reduce travel costs. One of the most important strategies we recommended was to negotiate rates. Negotiating supplier contracts like car, hotel, and even airline can be a huge savings opportunity.

Topics: Travel Travel Management WTI
1 min read

The "Real" Deadline for Travelers to Have a REAL ID Compliant License

By Tiffany Zerby on September 26, 2018 12:11 PM

As states continue to become compliant with the REAL ID Act, which sets universal, nation-wide standards for identification (i.e. driver’s licenses), there is still mounting confusion for companies and their corporate travelers over which enforcement deadlines to pay attention to.

Topics: Airport real id Business Travel Industry Update Travel Management U.S. Government
4 min read

How to Reduce Travel & Expense Costs for Your Company

By Tiffany Zerby on September 18, 2018 11:19 AM

In case you missed it, World Travel, Inc. held a live poll at GBTA 2018, where we asked everyone who stopped by our booth one very direct question: “What is Important to You?”

Topics: online adoption Corporate Travel costs General How-To negotiate program compliance rates
5 min read

The Top 7 Concerns for Corporate Travel Management (GBTA VOTING RESULTS)

By Tiffany Zerby on August 28, 2018 3:52 PM

World Travel, Inc. team members were fortunate enough to attend GBTA 2018 in San Diego recently, where we met so many talented travel professionals from all over the globe. Thank you to all who visited our booth, met with our team, or partied with us at our beach bash!

Topics: Corporate Travel costs Risk Management Technology
2 min read

The GDPR Deadline is Approaching - Here's What You Need to Know

By Tiffany Zerby on May 11, 2018 10:03 AM

The European Union’s (EU) General Data Protection Regulation (GDPR) goes into effect May 25, 2018, and newsflash: it’s a big deal. This regulation is expected change the data privacy landscape, not only in the EU, but across the globe.

Topics: General How-To Industry Update
2 min read

Business Travel Trends: What to Expect for Air, Car, & Hotel Rates

By Tiffany Zerby on March 27, 2018 11:55 AM

The travel industry is an ever-changing landscape, constantly adapting to new trends and demand. Fortunately for us at World Travel, demand for business travel increased steadily in 2017, and there are no signs of it slowing down.

Topics: Interview rental car airfare Business Travel car consulting costs General Hotel Industry Update negotiate rates
2 min read

You Don't Need to Choose Between Booking Corporate Travel Online and Receiving Quality Service. Here's Why

By Tiffany Zerby on January 23, 2018 11:00 AM

When it comes to managing your corporate travel program, you want to make sure you’re getting the most bang for your buck. Of course, you also want your travelers to have an excellent experience and be well taken care of.

Topics: account management online adoption service consulting Consulting Services cost emergency support General mobile OBT online Online Booking program compliance travel agent Travel Management WTI
3 min read

5 Ways to Speed Through the Airport (with Trusted Traveler Status)

By Tiffany Zerby on December 14, 2017 9:49 AM

Winter isn’t coming; it has arrived, and that means the busy holiday travel season is upon us.

Topics: Airport passport airport security Business Travel Corporate Travel General Global Entry How-To security Travel trusted traveler programs TSA TSA PreCheck
3 min read

Making Sense of the REAL ID Act as Enforcement Deadlines Approach

By Tiffany Zerby on December 4, 2017 5:16 PM

This month marks five years since the Department of Homeland Security (DHS) announced a phased enforcement plan for the REAL ID Act, which was passed by congress almost eight years earlier.

Topics: airlines Airport real id compliance Corporate Travel General How-To Industry Update Travel
2 min read

Adoption of the NDC Program: What's New with Airlines & Travel Aggregators

By Tiffany Zerby on November 10, 2017 9:15 AM

In a recent blog article, “Overview of the NDC Program: What You Need to Know,” we introduced IATA’s NDC (New Distribution Capability) Program, which is quickly becoming the industry standard for the transmission of data between airlines and the travel community.

Topics: Air France airline airlines American Airlines airfare Amadeus Business Travel Corporate Travel data distribution General IAG IATA Industry Update NDC Sabre surcharge Travel Travel Management Travelport Uncategorized WTI
4 min read

World Travel, Inc. Emergency Response - Debrief After Hurricanes and Earthquakes

By Tiffany Zerby on October 24, 2017 12:44 PM

September was a tragic month for many people, whose lives were impacted by the quick succession of devastating hurricanes and earthquakes mainly affecting the Caribbean, Mexico, and the South and Southeast United States. Our thoughts are with those who are still suffering in the aftermath of these natural disasters.

Topics: alerts earthquake emergency response hurricane notification Uncategorized WTI
2 min read

Travel Managers: 5 Ways the New WorldReports™ Will Simplify Your Life

By Tiffany Zerby on August 15, 2017 3:01 PM

It’s no secret that advanced technology can serve as a powerful and useful tool in our everyday lives, whether personally, professionally, or both.

Topics: General WTI
2 min read

Overview of the NDC Program: What You Need to Know

By Tiffany Zerby on July 17, 2017 11:59 AM

Over the last few years in the airline industry, more attention has been given to improving the user experience, as well as the consistency of that experience across distribution channels. More specifically, IATA (International Air Transport Association) launched what it calls the NDC program, and as of late, this program has been gaining traction.

Topics: General Industry Update Uncategorized WTI
3 min read

An Insider's View on Hotel Trends: Key Data Points to Fuel Your Negotiations

By Tiffany Zerby on July 10, 2017 10:29 AM

In the heat of summer, the last thing you probably want to think about is setting your hotel program goals for 2018, but hotel RFP season is right around the corner, usually running from August to October. This is when most hotels request a bid package from companies to evaluate their hotel spend and make a pricing decision for their negotiated rate.

Topics: Uncategorized
2 min read

Bridging the Gap Between Registration & Meeting Air Travel

By Phylicia Sierer on June 5, 2017 4:32 PM

Meetings are a wonderful thing - we go, we network, we share ideas, and we learn! But what about everything that goes on in the background? How do you get everyone to the meeting with as little stress as possible? Booking all those airline tickets can be time consuming and downright tedious, so there must be a way to make the process easier, right?!

Topics: Uncategorized
5 min read

The Future is Virtual

By Chesley Turner on May 8, 2017 9:36 AM

Implementing Virtual Pay for Hotels

We’ve talked about the benefits of Virtual Payment technologies before. But it bears repeating.

Topics: content data expense management General Industry Update payment solutions WTI
4 min read

5 Tips for Implementing a New Travel Program

By Chesley Turner on May 1, 2017 4:00 AM

We sat down with Mary Barbagallo, Director of Project Management at World Travel, Inc. who oversees our Implementations team.

Topics: airlines Advice Consulting Services corporate culture General Hotel How-To implmentations travel policy Traveler Conversations WTI
3 min read

Self-Assessing Your Analytics Needs

By Chesley Turner on April 24, 2017 4:00 AM

Analytics are great.

Topics: Advice corporate culture data General How-To travel policy WTI
6 min read

A Flier's Rights

By Chesley Turner on April 17, 2017 4:00 AM

Voluntary vs. Involuntary Bumping

It's time to lay a little truth on you:

Topics: airlines Airport Advice etiquette How-To Industry Update Opinion Traveler Conversations U.S. Government Uncategorized
2 min read

You Don't Have to Be a Helicopter.

By Chesley Turner on April 10, 2017 5:00 AM

Keeping Travelers Informed

Where are your travelers?

Right now, in this very moment, who is on the road? Who’s in the air?

Topics: corporate culture Duty of Care General International Travel Risk Management Traveler Conversations WTI
3 min read

Stop the Madness!

By Chesley Turner on April 3, 2017 8:32 AM

Improve Travel Management with Trip Approvals

All those trips being booked, emails flying back and forth between travelers, arrangers and systems. How do you know your travelers are booking what they should be booking? How can you be positive your data is correct?

Topics: Approval Processes economy General travel policy Traveler Conversations Uncategorized
2 min read

The Wonderful World of Hotel Rate Auditing

By Chesley Turner on March 27, 2017 3:00 AM

They say there’s no place like home. But if you’ve ever rolled into a spotless hotel room after a day of exhausting travel and endless meetings, you might disagree. 400-thread-count sheets? Hello Emerald City!

Topics: Advice Consulting Services content GDS Hotel How-To open booking WTI
3 min read

What Travelers Need to Know About: REAL ID

By Phylicia Sierer on March 20, 2017 4:00 AM

The signs are up and the deadlines are real, but do you know where your state stands in relation to the REAL ID Act?

Topics: Uncategorized
3 min read

Unused Tickets: Your Hidden Treasure

By Chesley Turner on March 13, 2017 10:52 AM

Unused Tickets. Depending on your travel-arrangements turnover, they may be an untapped treasure trove for your program.

Topics: Advice content How-To Online Booking travel policy Traveler Conversations WTI
5 min read

Mergers, Markets, and So Much More

By Chesley Turner on March 6, 2017 10:01 AM

In the midst of technological development and navigating globalization, the travel industry is still largely about experience. Traveler productivity can be affected by the quality of their travel arrangements.

Topics: Interview Rewards Hotel International Travel
5 min read

What Travelers Need to Know about TSA Pre✓®

By Phylicia Sierer on February 27, 2017 9:18 AM

Are you scratching your head and wondering what you can do to make traveling a little less painful for your travelers? For many people, one of the biggest pain points is getting through security screening. The lines are always long, and by the time you reach the front you have to take off your shoes, pull out your laptop and wait around (barefoot) to be called through the screener.

Topics: airlines Airport General Global Entry Homeland Security Industry Update International Travel Traveler Conversations TSA WTI
5 min read

The Flip Side of the Coin: Hotel Dynamic Pricing

By Chesley Turner on February 20, 2017 6:00 AM

Hotel dynamic pricing sounds super shiny. It’s as bright and flashy as a coin toss in the sunshine. But careful, what may seem like a big savings opportunity could be a trick of the light.

Topics: Rewards Advice Consulting Services General Hotel travel policy
3 min read

How to Achieve Executive Buy-In

By Chesley Turner on February 13, 2017 4:30 PM

At the World Travel, Inc. Client Advisory Board meeting in January, our Board Members discussed strategies for how to get C-Suite buy-in and Executive-level sponsorship. Guest speaker Frank Hoffman from Hoffman & Associates, LLC gave a presentation reviewing the popular article by Robert B. Cialdini published in 2001, “Harnessing the Science of Persuasion.”

Topics: Advice corporate culture Executive Buy-In General How-To WTI
5 min read

The Real Deal with the REAL ID Act

By Chesley Turner on February 6, 2017 11:55 AM

The REAL ID Act isn’t hard to understand. But it is complicated.

Topics: Airport passports Cyber Security DHS Global Entry Industry Update Politics Traveler Conversations TSA U.S. Government
3 min read

The Basics on Basic Economy: 1, 2, 3

By Chesley Turner on January 30, 2017 3:02 PM

They say that Basic Economy fares are a reaction to low-cost carriers. (Low-cost carriers - and their baggage policies - respectfully disagree.) But no matter the reason they were created, Basic Economy Fares are here.

Topics: airlines Rewards Ancillary Fees content corporate culture General Industry Update travel policy Traveler Conversations
4 min read

10 Ways to Encourage Program Compliance

By Chesley Turner on January 23, 2017 10:02 AM

Vinegar vs. Honey

You’ve run the numbers, you’ve cut the deals, you’ve created the perfect travel program for your company. Now how do you get all your employees to obey the rules?

Topics: Advice corporate culture How-To Online Booking travel policy Traveler Conversations WTI
3 min read

8 Steps for Creating a Pre-Travel Emergency Plan

By Phylicia Sierer on January 16, 2017 12:04 PM

* Content from this blog was derived from webinar hosted on January 11, 2017 with On Call International. To view the webinar recording in its entirety please click here.

Keeping track of the components of a well-managed travel risk management program isn't easy…sometimes our days can get so hectic, we barely have time to react, let alone be proactive.

Topics: Uncategorized
5 min read

Managing Millennials: It’s Strategy, Not Coddling

By Chesley Turner on January 9, 2017 11:08 AM

Whether you see your Millennial travelers as requiring kid gloves and a trophy case, or if you say “they’re the same as all my other employees,” understanding Millennials is about more than translating rampant abbreviations.

Topics: Advice corporate culture etiquette Millennials Opinion Uncategorized
4 min read

Business Travel Etiquette: We Are Not Animals

By Chesley Turner on December 13, 2016 11:37 AM

Hello, dear reader.

Topics: Advice etiquette General travel policy Traveler Conversations
2 min read

Safety First. Innovation Second.

By Chesley Turner on December 5, 2016 3:22 PM

Safety First. Innovation Second.
Changing the way you wait in security lines.

Back in June, Delta funded a little experiment in the ATL to the tune of $1 million.

Topics: Airport passports General Homeland Security Industry Update Risk Management Traveler Conversations TSA U.S. Government WTI
3 min read

Paper, Plastic, or Digital?

By Chesley Turner on November 21, 2016 5:21 PM

Payment Solutions in the Travel Sphere

Topics: Uncategorized
6 min read

Going Global: Major Considerations

By Chesley Turner on November 14, 2016 1:56 PM

As the largest mid-market global travel management company, World Travel, Inc. helps many of our clients go global, manage global, and achieve global goals.

Topics: Uncategorized
3 min read

Top 5 Considerations to Save on Hotel Costs

By Chesley Turner on November 7, 2016 2:12 PM

The people have spoken. Your number one topic in our survey was: how to save money on hotel costs.

So we caught up with Laura Farrell, one of our expert Hotel Consultants in our Consulting Services department. Laura just came back from speaking with clients and prospects at the World Travel, Inc. 2016 Fall Symposium and Travel Trade Show, and she was bursting with advice for travel managers looking to cut costs on the Hotel front.

Topics: Interview General How-To WTI
2 min read

Happy Travelers = Increased Program Compliance

By Chesley Turner on October 17, 2016 11:09 AM

Know your audience. It’s one of the basic rules of marketing and product development, and it also applies to managing a successful travel program.

Topics: open booking Traveler Conversations WTI
2 min read

Survey Results Are In!

By Phylicia Sierer on October 11, 2016 12:32 PM

We asked. You spoke. Now we are going to take action! 

The results from our survey are in!

Topics: Uncategorized
4 min read

Marriott & Starwood Head for the Honeymoon Suite

By Chesley Turner on October 7, 2016 11:44 AM

It’s the high-profile wedding of the year. Marriott International, Inc. and Starwood Hotels & Resorts tied the knot in late September. And whether you prefer one, the other, or neither, this is a merger with major repercussions in the industry. Let’s take a quick look at how this new hotel dynasty is going to affect you and your travelers.

Topics: Rewards Consulting Services economy Hotel Industry Update Marriott RFP Starwood Traveler Conversations
1 min read

We’re Listening!

By Phylicia Sierer on September 30, 2016 11:03 AM

Engage readers. Identify interests. Research your preferred topics. Share what you want to learn.  These are the simple new goals of World Travel, Inc.’s Communications Team.

Topics: WTI
5 min read

Travel Risk Management: You or the Gorilla?

By Chesley Turner on September 23, 2016 8:47 AM

There’s an oft-quoted (and re-worded) aphorism about perseverance originally coined by Robert Strauss, former U.S. Ambassador to Russia and the Soviet Union, and a considerable figurehead in mid-20th century American politics.

Topics: passports Advice Duty of Care EU Industry Update International Travel Opinion Risk Management travel policy Traveler Conversations WTI
1 min read

The Benefit of Travel Management In a Word: Savings.

By Maureen DiLello on September 14, 2016 9:57 AM

The Benefit of Travel Management
In a Word: Savings.

The proof is in the pricing!

Topics: content corporate culture Duty of Care RFP WTI
1 min read

Conga Drumroll, Please:

By Chesley Turner on September 2, 2016 1:37 PM

Airlines Now Departing for Cuba

Written by  Maribeth L. Minella
EVP & Corporate Counsel, World Travel, Inc.

On Wednesday, August 31, the DOT issued its Final Order for which carriers can and can’t fly to Cuba, and their routing.

Topics: airlines Cuba Industry Update International Travel U.S. Government
3 min read

Safety First: Quality Control at Work.

By Chesley Turner on August 19, 2016 1:47 PM

As I write this blog, there are just under 14,000 aircraft in flight in the world, at least according to Flightradar24.com, which is both fascinating and terrifying to look at. (Try it. You’ll see.)

Topics: airlines Duty of Care General Traveler Conversations U.S. Government WTI
1 min read

Safety First: World Travel, Inc. and the Privacy Shield Framework

By Chesley Turner on August 15, 2016 1:51 PM

Written by Maribeth Minella, Executive Vice President & Corporate Counsel, World Travel, Inc.

Topics: data Data Transfer EU Industry Update U.S. Government WTI
2 min read

What's In A Name?

By Chesley Turner on August 12, 2016 12:50 PM

5 Tips when Updating Your Travel Profile

Summer’s coming to a close, and the fall travel season will be ramping up sooner than you think. Before all those business trip requests start adding up, make sure your bookings go smoothly (and your rewards points start racking up) by updating your travel profile.

Topics: passports Advice General Tips Traveler Conversations
3 min read

Doublespeak or Straight Talk: Looking at Lufthansa (Again)

By Chesley Turner on August 5, 2016 3:28 PM

According to our travel-trend-tracking friends over at The Beat, Lufthansa’s spreading good news to its investors. The Beat says CEO Carsten Spohr has proclaimed the distribution strategy – charging a €16 surcharge on GDS-based bookings – “is a success.”

Topics: airlines GDS Industry Update International Travel Lufthansa Opinion
1 min read

EU-U.S. Privacy Shield Update

By Chesley Turner on July 14, 2016 9:41 AM

Written by Maribeth Minella, EVP & Corporate Counsel, World Travel, Inc.

Topics: Data Transfer General International Travel
2 min read

A Tale of Two Cities

By Chesley Turner on July 1, 2016 12:45 PM

The upcoming American Election may scare the dickens out of you, but after we celebrate the U. S. of A. this weekend, it’s time to prepare for some interesting political events.

Topics: General Meetings & Events Politics Traveler Conversations U.S. Government
1 min read

Have 2 Rails; Will Travel.

By Chesley Turner on June 17, 2016 2:58 PM

Amtrak and ARC have notified all the old-timers. The official announcement says, “Amtrak Announces Discontinuation of Legacy GDS Connections and Support of Paper ATB Tickets.” Allow us to translate.

Topics: Amtrak GDS Industry Update Online Booking Traveler Conversations WTI
2 min read

Members Only: Airline Rewards Programs and Policy Compliance

By Chesley Turner on June 10, 2016 10:29 AM

With Monday’s announcement regarding its switch to a revenue-based frequent flier program, American Airlines has joined Delta Air Lines and United Airlines. (Those three do sure do a lot together!) The great American airline triumvirate has spoken: we are valued for our wallets. But they’re not alone - all the other major players – Virgin, JetBlue, and even the everyman’s best friend, Southwest, have already made the plunge.

Topics: airlines corporate culture How-To Industry Update Opinion Traveler Conversations WorldReports
3 min read

Hurry Up and Wait.

By Chesley Turner on May 20, 2016 1:29 PM

Forget baseball. THIS is our National Pastime: Hurry up and wait. We’ve done everything we can, as a nation, to improve efficiency and limit wait times. Unsurprisingly, it’s coming back to bite us.

Topics: Airport Advice General Global Entry Industry Update Traveler Conversations TSA Uncategorized WTI
3 min read

We've All Been There.

By Chesley Turner on May 4, 2016 2:18 PM

We've all been there.

Topics: Airport etiquette How-To Opinion Traveler Conversations TSA WTI
3 min read

Life's Short. Don't Wait in Line.

By Chesley Turner on April 29, 2016 12:58 PM

Find the entry program that’s best for you.

There are four major entry programs for U.S. citizens (and some others).

Topics: passports Global Entry Homeland Security How-To International Travel TSA
4 min read

Did You Know?

By Chesley Turner on April 22, 2016 4:01 PM

Meetings and events is your next frontier. And combining your meetings program and your transient program just might save you money.

Topics: Consulting Services data General Meetings & Events WTI
2 min read

What’s Going On in Your Destination?

By Chesley Turner on April 15, 2016 9:26 AM

Convention Season Is Coming.

You know that sinking sensation you get when you arrive at your hotel and there are a lot of people around? Like, a lot a lot? And then, as you’re waiting in an ungodly long check-in line, you hear the group of people in front of you (who all seem to know each other, and will all miraculously have rooms ready, even though you’ll be told to come back at 3PM to get your room key) drop the name of an organization or event that sounds HUGE.

Topics: Uncategorized
3 min read

Copy Cat: Imitation is the Sincerest Form of Kick-Starting Your Meetings Program

By Chesley Turner on April 8, 2016 10:56 AM

Written by Kristen Koenig, Director of Sales, Global Meetings & Events

The time to start paying attention to Strategic Meetings Management is now.

A lot has changed in the Meetings industry over the last 10 years. The evolution, particularly when considering technology integration, has been rapid, and we’re really beginning to reap the benefits of a decade of advancement. Personally, I am someone who thrives on innovation – if there is anything new or exciting that allows my customers or me to become more efficient, I want to know about it!

Topics: Advice General Meetings & Events travel policy WTI
2 min read

Feeling the Agent Love?

By Chesley Turner on April 7, 2016 3:08 PM

New Cat10 Combo Fares Giving You Heartburn? Call Your Agent.

Written by: Kevin Martin
EVP Business Development, World Travel, Inc.

The trades are picking up on last week's airline misdirection trick. CBS MoneyWatch covered the basics of the issue, but forgot to lay out your best options. You're a busy travel manager - you can't ask all your travelers (or rely on all your travelers) to painstakingly purchase the correct series of one-ways, and then manage them if their plans change.  Which brings me to my point:

Topics: airlines Rewards Advice content GDS Industry Update Online Booking open booking travel policy Traveler Conversations WTI
1 min read

Travel to Cuba - Part 2

By Chesley Turner on April 4, 2016 2:10 PM

When Will U.S. Carriers Commence Commercial Service to Cuba?

Written by  Maribeth L. Minella
EVP & Corporate Counsel, World Travel, Inc.

Answer: Maybe as soon as August 2016.

Topics: airlines Cuba Duty of Care General International Travel U.S. Government WTI
1 min read

Travel to Cuba - Part 1

By Chesley Turner on April 1, 2016 12:55 PM

Can I Travel to Cuba?

Written by  Maribeth L. Minella
EVP & Corporate Counsel, World Travel, Inc.


Topics: Cuba Duty of Care General International Travel U.S. Government WTI
2 min read

Category 10 Fare Rule Change

By Chesley Turner on March 31, 2016 10:21 AM

It’s nice to have experts working for you.

Over the past week, World Travel, Inc. agents have been noticing strange and distinct pricing discrepancies when pricing multi-flight trips: pricing them as multiple one-ways on a split ticket garners a price that is significantly lower than pricing the trip as a multi-segment.

Topics: airlines GDS General Industry Update Online Booking open booking Traveler Conversations WTI
3 min read

Look the Gift Horse in the Mouth

By Chesley Turner on March 25, 2016 11:41 AM

Call it a perk or call it a gimmick; the latest innovation (or invention) of hotel chains is the Member Rate. Hilton and Marriott have a new siren song for travelers. “Book direct with us!” they say. “Avoid the shopping around! We have a beautiful Members-Only rate for you!”

Topics: Rewards Consulting Services General Hilton Hotel Marriott Online Booking Radius Travel travel policy Traveler Conversations WorldReports WTI
3 min read

Keep It Real

By Chesley Turner on March 11, 2016 3:49 PM


It sounds like a cross between self-evaluations and a run-in with the IRS. And maybe it is kind of like that. No matter how sure you are about your data when you enter into the process, you can’t help but think, “Okay. Is there anything I missed?”

Topics: Uncategorized
2 min read

Seventh Circuit Issues Opinion in International Airline Consumer Suit

By Chesley Turner on February 26, 2016 8:23 AM

Topics: airlines Court Case General Iberia Lufthansa
4 min read

Travel Like an Executive: Tips from Our Top Tier

By Chesley Turner on February 19, 2016 3:44 PM

In our very own version of Ask the Experts, World Travel, Inc. has tracked down our C-Suite to get a list of their dos and don’ts for travel success.

Topics: passports Advice General International Travel WTI
1 min read

JetBlue & Travelport Contract Signed

By Maureen DiLello on February 17, 2016 12:22 PM

Topics: airlines content GDS General JetBlue WTI
2 min read

The EU-U.S. Privacy Shield

By Chesley Turner on February 2, 2016 1:30 PM

UPDATE: New Details on EU-U.S. Privacy Shield Revealed

Written 3/1/2016 by Maribeth Minella, EVP & Corporate Counsel, World Travel, Inc.

Topics: Data Transfer General International Travel
2 min read

Winter Storm Jonas Debrief

By Chesley Turner on January 27, 2016 1:44 PM

Winter is here. Winter Storm Jonas made his mark last week and weekend, cancelling 10,000 flights.

Topics: Uncategorized
2 min read

How to Get Through Airport Security Fast

By Maureen DiLello on January 20, 2016 3:55 PM

I bet we can guess one of the top things you dread most about traveling by air. Is it going through Airport Security? Here are some tips to help make that Airport Security process a little more stress-free and on your way to your destination.

Topics: General How-To WTI
4 min read

2016: Sit Up and Pay Attention

By Chesley Turner on January 14, 2016 11:49 AM

Still outlining your 2016 travel program goals and deciding where the time/energy/money/interest are going to be focused?

Topics: Advice content Cyber Security data Data Transfer Duty of Care GDS General Risk Management
2 min read

Our Partnerships: Your Benefit

By Chesley Turner on January 6, 2016 3:05 PM

Things are looking up.
As in: Hotel average daily rates, hotel occupancy, and the total cost for your hotel stays in 2016.

Topics: Rewards Consulting Services economy General Hotel
1 min read

Passport Crunch Looms for 2016-2018

By Chesley Turner on December 30, 2015 4:03 PM

Got a passport?

Take it out and check the expiration date. The Department of State is warning of a passport crunch coming very soon, that may extend the time it takes you to apply for or renew a passport. Here's why:
1) A number of travel regulations changed in 2006-2008, which increased the number of U.S. citizens with passports. The 10-year-expiration date is coming up on all those passports, so there is an expected higher demand for renewals.
2) The dollar is strong right now, so more people are looking to travel abroad.
3) The Real ID act has heightened awareness of forms of ID and may contribute slightly to higher passport demand.

Topics: passports Advice General International Travel
2 min read

Birds of a Feather Flock Together

By Chesley Turner on December 16, 2015 3:38 PM

Opinion Piece by James Wells, Founder and Chairman of World Travel, Inc.

On November 30th, 2015, JetBlue Airlines chose not to renew the sale of their product through the Travelport global distribution system. Earlier in the year, on June 1, 2015, Lufthansa Airlines implemented a global distribution fee to cover their GDS costs when a reservation originates through any global distribution system.

Topics: airlines Ancillary Fees GDS JetBlue Lufthansa Opinion
2 min read

How to Survive Winter Travel

By Maureen DiLello on December 9, 2015 1:20 PM

Tips to help you get where you are going hassle-free during those pesky winter travel months.

Topics: How-To
1 min read

JetBlue/Travelport Agreement Falls Through

By Chesley Turner on December 3, 2015 7:51 AM

The JetBlue/Travelport distribution contract is no more, which means your travelers (if you use the Apollo GDS System) are no longer able to easily purchase JetBlue fares.

Topics: airlines content GDS General JetBlue
3 min read

You Never Stop Learning with World Travel, Inc.

By Chesley Turner on November 20, 2015 1:42 PM

You never stop learning, especially if you’re a World Travel, Inc. Client.

Topics: airlines General Traveler Conversations WTI
7 min read

U.S.-EU Data Transfers after the Schrems Opinion

By Chesley Turner on November 11, 2015 3:35 PM

Have you been following the rulings on U.S.-EU Data Transfers? New developments may – or may not – affect your business. World Travel, Inc.’s Corporate Counsel, Maribeth Minella, addresses What Happened and What Now for our industry update this week. Keep in mind that Data Transfer is a finely regulated topic, particularly when crossing international borders. You'll find Maribeth's overview below.

Topics: Data Transfer EU General WTI
3 min read

Corporate Policy and Share Economy

By Chesley Turner on November 4, 2015 1:50 PM

Opinion Piece by Juan Moreira, Corporate Sourcing Manager at John Wiley and Sons

Topics: corporate culture Opinion Share Economy travel policy
3 min read

How to: Prove the Value of Your Travel Management Program

By Maureen DiLello on October 28, 2015 12:57 PM

How to: Prove the value of your travel management program


Topics: content data How-To travel policy Traveler Conversations WorldReports
4 min read

An Educated Client Is Our Favorite Kind of Client: The History of Symposiums

By Chesley Turner on October 21, 2015 4:41 PM

An Interview with Michael Farrell, SVP Events & Communications at World Travel, Inc.

Topics: Uncategorized
1 min read

Nobody Panic!

By Chesley Turner on October 14, 2015 6:34 PM

UPDATE on 11/20: All jurisdictions but the American Samoa and Minnesota now have extensions to comply with the REAL ID Act. For specific information, please reference the Department of Homeland Security's briefing page.

Topics: Homeland Security Traveler Conversations TSA WTI
2 min read

16 Euros or Bust

By Chesley Turner on October 7, 2015 11:25 AM

Opinion Piece by James Wells, Founder and Chairman of World Travel, Inc.

Topics: content GDS Lufthansa Opinion WTI
2 min read

How to: Limit Ancillary Fees

By Maureen DiLello on September 30, 2015 2:41 PM


How to Limit Ancillary Fees

Ancillary Fees. You know the term far too well.  It seems extra unexpected costs are associated with every trip you take. From baggage fees to hotel cancellation fees to city surcharges, the airline, hotel, and ground transportation industries are all making billions of dollars off these sometimes cleverly hidden fees. But as your Travel Management Company, we’re here to help you limit those pesky fees as much as possible!

Topics: airlines Advice Ancillary Fees Consulting Services corporate culture General Hotel How-To travel policy WTI
8 min read

Gordon Wilson: Redefining the GDS through an Innovative, Holistic Approach

By Chesley Turner on September 23, 2015 1:57 PM

Since 2011, Gordon Wilson has been at the helm of Travelport, ushering it into an era of increased content, enhanced usability, IPO on the New York Stock Exchange, and even a redefined identity (Travelport is a Travel Commerce Platform; “GDS” is passé, haven’t you heard?). It comes as no surprise, then, that he possesses a remarkably holistic view of the travel industry and the integral role of the global distribution system. Travelport is more than a storefront for aggregated content; it’s an innovator of improved technology, an intermediary in industry partnerships, and a proponent of travel and tourism benefits.

Topics: airlines Interview Ancillary Fees content economy expense management GDS Lufthansa open booking WTI
2 min read

Hello Economy. Welcome Back.

By Chesley Turner on September 16, 2015 8:25 AM

The economy seems to be breathing a little easier, at least for the moment. That means business travel is back in a big way. If you want proof, look at the hotel occupancy rate (HOR) and average daily rate (ADR). According to STR Global, ADR is steadily rising in all four global regions. In the Americas, the July ADR almost hit $125, which was up 5.8% YOY. This is mirrored by Europe’s 8% increase to $133.24, EMEA’s 5.3% increase to $159.10, and APAC’s subtler 1.1% increase to $105.12. PricewaterhouseCooper’s 2015 Hospitality Directions Report, as summarized by Business Travel News, estimates that the year’s ADR will level out at about $120.79, which is up 5% from last year.

Topics: Advice Ancillary Fees Consulting Services General Hotel RFP WTI
3 min read

Defining Your Company: Culture or Profit?

By Kevin Martin on September 9, 2015 11:45 AM

Opinion Piece by Kevin Martin, EVP of Business Development for World Travel, Inc.

Topics: corporate culture Opinion travel policy
2 min read

How to: Drive Online Adoption

By Maureen DiLello on September 2, 2015 11:47 AM

Increase Online Adoption.

When travelers book online, they can save time and money.

Topics: Advice How-To Online Booking Traveler Conversations WTI

Welcome, World Travelers!

By Chesley Turner on August 13, 2015 10:15 AM

Welcome, World Travelers! We're delighted to see you here.

Topics: General WTI