6 min read

A Flier's Rights

By Chesley Turner on April 17, 2017 4:00 AM

Voluntary vs. Involuntary Bumping

It's time to lay a little truth on you:

Topics: airlines Airport Advice etiquette How-To Industry Update Opinion Traveler Conversations U.S. Government Uncategorized
5 min read

Managing Millennials: It’s Strategy, Not Coddling

By Chesley Turner on January 9, 2017 11:08 AM

Whether you see your Millennial travelers as requiring kid gloves and a trophy case, or if you say “they’re the same as all my other employees,” understanding Millennials is about more than translating rampant abbreviations.

Topics: Advice corporate culture etiquette Millennials Opinion Uncategorized
5 min read

Travel Risk Management: You or the Gorilla?

By Chesley Turner on September 23, 2016 8:47 AM

There’s an oft-quoted (and re-worded) aphorism about perseverance originally coined by Robert Strauss, former U.S. Ambassador to Russia and the Soviet Union, and a considerable figurehead in mid-20th century American politics.

Topics: passports Advice Duty of Care EU Industry Update International Travel Opinion Risk Management travel policy Traveler Conversations WTI
3 min read

Doublespeak or Straight Talk: Looking at Lufthansa (Again)

By Chesley Turner on August 5, 2016 3:28 PM

According to our travel-trend-tracking friends over at The Beat, Lufthansa’s spreading good news to its investors. The Beat says CEO Carsten Spohr has proclaimed the distribution strategy – charging a €16 surcharge on GDS-based bookings – “is a success.”

Topics: airlines GDS Industry Update International Travel Lufthansa Opinion
2 min read

Members Only: Airline Rewards Programs and Policy Compliance

By Chesley Turner on June 10, 2016 10:29 AM

With Monday’s announcement regarding its switch to a revenue-based frequent flier program, American Airlines has joined Delta Air Lines and United Airlines. (Those three do sure do a lot together!) The great American airline triumvirate has spoken: we are valued for our wallets. But they’re not alone - all the other major players – Virgin, JetBlue, and even the everyman’s best friend, Southwest, have already made the plunge.

Topics: airlines corporate culture How-To Industry Update Opinion Traveler Conversations WorldReports
3 min read

We've All Been There.

By Chesley Turner on May 4, 2016 2:18 PM

We've all been there.

Topics: Airport etiquette How-To Opinion Traveler Conversations TSA WTI
2 min read

Birds of a Feather Flock Together

By Chesley Turner on December 16, 2015 3:38 PM

Opinion Piece by James Wells, Founder and Chairman of World Travel, Inc.

On November 30th, 2015, JetBlue Airlines chose not to renew the sale of their product through the Travelport global distribution system. Earlier in the year, on June 1, 2015, Lufthansa Airlines implemented a global distribution fee to cover their GDS costs when a reservation originates through any global distribution system.

Topics: airlines Ancillary Fees GDS JetBlue Lufthansa Opinion
3 min read

Corporate Policy and Share Economy

By Chesley Turner on November 4, 2015 1:50 PM

Opinion Piece by Juan Moreira, Corporate Sourcing Manager at John Wiley and Sons

Topics: corporate culture Opinion Share Economy travel policy
2 min read

16 Euros or Bust

By Chesley Turner on October 7, 2015 11:25 AM

Opinion Piece by James Wells, Founder and Chairman of World Travel, Inc.

Topics: content GDS Lufthansa Opinion WTI
3 min read

Defining Your Company: Culture or Profit?

By Kevin Martin on September 9, 2015 11:45 AM

Opinion Piece by Kevin Martin, EVP of Business Development for World Travel, Inc.

Topics: corporate culture Opinion travel policy