4 min read

How to Achieve Your Travel Program Goals in 2019

By Tiffany Zerby on February 7, 2019 1:51 PM

While many of us are working towards our own personal goals for 2019, the new year also brings new opportunities to adjust our business goals and determine how each department can better contribute to the overall plans for the company.

Topics: online adoption How-To International Travel Online Booking program compliance Risk Management Travel Management travel policy Uncategorized
2 min read

You Don't Need to Choose Between Booking Corporate Travel Online and Receiving Quality Service. Here's Why

By Tiffany Zerby on January 23, 2018 11:00 AM

When it comes to managing your corporate travel program, you want to make sure you’re getting the most bang for your buck. Of course, you also want your travelers to have an excellent experience and be well taken care of.

Topics: account management online adoption service consulting Consulting Services cost emergency support General mobile OBT online Online Booking program compliance travel agent Travel Management WTI
3 min read

Unused Tickets: Your Hidden Treasure

By Chesley Turner on March 13, 2017 10:52 AM

Unused Tickets. Depending on your travel-arrangements turnover, they may be an untapped treasure trove for your program.

Topics: Advice content How-To Online Booking travel policy Traveler Conversations WTI
4 min read

10 Ways to Encourage Program Compliance

By Chesley Turner on January 23, 2017 10:02 AM

Vinegar vs. Honey

You’ve run the numbers, you’ve cut the deals, you’ve created the perfect travel program for your company. Now how do you get all your employees to obey the rules?

Topics: Advice corporate culture How-To Online Booking travel policy Traveler Conversations WTI
1 min read

Have 2 Rails; Will Travel.

By Chesley Turner on June 17, 2016 2:58 PM

Amtrak and ARC have notified all the old-timers. The official announcement says, “Amtrak Announces Discontinuation of Legacy GDS Connections and Support of Paper ATB Tickets.” Allow us to translate.

Topics: Amtrak GDS Industry Update Online Booking Traveler Conversations WTI
2 min read

Feeling the Agent Love?

By Chesley Turner on April 7, 2016 3:08 PM

New Cat10 Combo Fares Giving You Heartburn? Call Your Agent.

Written by: Kevin Martin
EVP Business Development, World Travel, Inc.

The trades are picking up on last week's airline misdirection trick. CBS MoneyWatch covered the basics of the issue, but forgot to lay out your best options. You're a busy travel manager - you can't ask all your travelers (or rely on all your travelers) to painstakingly purchase the correct series of one-ways, and then manage them if their plans change.  Which brings me to my point:

Topics: airlines Rewards Advice content GDS Industry Update Online Booking open booking travel policy Traveler Conversations WTI
2 min read

Category 10 Fare Rule Change

By Chesley Turner on March 31, 2016 10:21 AM

It’s nice to have experts working for you.

Over the past week, World Travel, Inc. agents have been noticing strange and distinct pricing discrepancies when pricing multi-flight trips: pricing them as multiple one-ways on a split ticket garners a price that is significantly lower than pricing the trip as a multi-segment.

Topics: airlines GDS General Industry Update Online Booking open booking Traveler Conversations WTI
3 min read

Look the Gift Horse in the Mouth

By Chesley Turner on March 25, 2016 11:41 AM

Call it a perk or call it a gimmick; the latest innovation (or invention) of hotel chains is the Member Rate. Hilton and Marriott have a new siren song for travelers. “Book direct with us!” they say. “Avoid the shopping around! We have a beautiful Members-Only rate for you!”

Topics: Rewards Consulting Services General Hilton Hotel Marriott Online Booking Radius Travel travel policy Traveler Conversations WorldReports WTI
2 min read

How to: Drive Online Adoption

By Maureen DiLello on September 2, 2015 11:47 AM

Objective:
Increase Online Adoption.

When travelers book online, they can save time and money.

Topics: Advice How-To Online Booking Traveler Conversations WTI