2 min read

Safety First. Innovation Second.

By Chesley Turner on December 5, 2016 3:22 PM

Safety First. Innovation Second.
Changing the way you wait in security lines.

Back in June, Delta funded a little experiment in the ATL to the tune of $1 million.

Topics: Airport passports General Homeland Security Industry Update Risk Management Traveler Conversations TSA U.S. Government WTI
4 min read

Marriott & Starwood Head for the Honeymoon Suite

By Chesley Turner on October 7, 2016 11:44 AM

It’s the high-profile wedding of the year. Marriott International, Inc. and Starwood Hotels & Resorts tied the knot in late September. And whether you prefer one, the other, or neither, this is a merger with major repercussions in the industry. Let’s take a quick look at how this new hotel dynasty is going to affect you and your travelers.

Topics: Rewards Consulting Services economy Hotel Industry Update Marriott RFP Starwood Traveler Conversations
5 min read

Travel Risk Management: You or the Gorilla?

By Chesley Turner on September 23, 2016 8:47 AM

There’s an oft-quoted (and re-worded) aphorism about perseverance originally coined by Robert Strauss, former U.S. Ambassador to Russia and the Soviet Union, and a considerable figurehead in mid-20th century American politics.

Topics: passports Advice Duty of Care EU Industry Update International Travel Opinion Risk Management travel policy Traveler Conversations WTI
1 min read

Conga Drumroll, Please:

By Chesley Turner on September 2, 2016 1:37 PM

Airlines Now Departing for Cuba

Written by  Maribeth L. Minella
EVP & Corporate Counsel, World Travel, Inc.

On Wednesday, August 31, the DOT issued its Final Order for which carriers can and can’t fly to Cuba, and their routing.

Topics: airlines Cuba Industry Update International Travel U.S. Government
1 min read

Safety First: World Travel, Inc. and the Privacy Shield Framework

By Chesley Turner on August 15, 2016 1:51 PM

Written by Maribeth Minella, Executive Vice President & Corporate Counsel, World Travel, Inc.

Topics: data Data Transfer EU Industry Update U.S. Government WTI
3 min read

Doublespeak or Straight Talk: Looking at Lufthansa (Again)

By Chesley Turner on August 5, 2016 3:28 PM

According to our travel-trend-tracking friends over at The Beat, Lufthansa’s spreading good news to its investors. The Beat says CEO Carsten Spohr has proclaimed the distribution strategy – charging a €16 surcharge on GDS-based bookings – “is a success.”

Topics: airlines GDS Industry Update International Travel Lufthansa Opinion
1 min read

Have 2 Rails; Will Travel.

By Chesley Turner on June 17, 2016 2:58 PM

Amtrak and ARC have notified all the old-timers. The official announcement says, “Amtrak Announces Discontinuation of Legacy GDS Connections and Support of Paper ATB Tickets.” Allow us to translate.

Topics: Amtrak GDS Industry Update Online Booking Traveler Conversations WTI
2 min read

Members Only: Airline Rewards Programs and Policy Compliance

By Chesley Turner on June 10, 2016 10:29 AM

With Monday’s announcement regarding its switch to a revenue-based frequent flier program, American Airlines has joined Delta Air Lines and United Airlines. (Those three do sure do a lot together!) The great American airline triumvirate has spoken: we are valued for our wallets. But they’re not alone - all the other major players – Virgin, JetBlue, and even the everyman’s best friend, Southwest, have already made the plunge.

Topics: airlines corporate culture How-To Industry Update Opinion Traveler Conversations WorldReports
3 min read

Hurry Up and Wait.

By Chesley Turner on May 20, 2016 1:29 PM

Forget baseball. THIS is our National Pastime: Hurry up and wait. We’ve done everything we can, as a nation, to improve efficiency and limit wait times. Unsurprisingly, it’s coming back to bite us.

Topics: Airport Advice General Global Entry Industry Update Traveler Conversations TSA Uncategorized WTI
2 min read

Feeling the Agent Love?

By Chesley Turner on April 7, 2016 3:08 PM

New Cat10 Combo Fares Giving You Heartburn? Call Your Agent.

Written by: Kevin Martin
EVP Business Development, World Travel, Inc.

The trades are picking up on last week's airline misdirection trick. CBS MoneyWatch covered the basics of the issue, but forgot to lay out your best options. You're a busy travel manager - you can't ask all your travelers (or rely on all your travelers) to painstakingly purchase the correct series of one-ways, and then manage them if their plans change.  Which brings me to my point:

Topics: airlines Rewards Advice content GDS Industry Update Online Booking open booking travel policy Traveler Conversations WTI