They say that Basic Economy fares are a reaction to low-cost carriers. (Low-cost carriers - and their baggage policies - respectfully disagree.) But no matter the reason they were created, Basic Economy Fares are here.
3 min read
The Basics on Basic Economy: 1, 2, 3
By Chesley Turner on January 30, 2017 3:02 PM
Topics: airlines Rewards Ancillary Fees content corporate culture General Industry Update travel policy Traveler Conversations
4 min read
10 Ways to Encourage Program Compliance
By Chesley Turner on January 23, 2017 10:02 AM
Vinegar vs. Honey
You’ve run the numbers, you’ve cut the deals, you’ve created the perfect travel program for your company. Now how do you get all your employees to obey the rules?
Topics: Advice corporate culture How-To Online Booking travel policy Traveler Conversations WTI
4 min read
Business Travel Etiquette: We Are Not Animals
By Chesley Turner on December 13, 2016 11:37 AM
Hello, dear reader.
Topics: Advice etiquette General travel policy Traveler Conversations
5 min read
Travel Risk Management: You or the Gorilla?
By Chesley Turner on September 23, 2016 8:47 AM
There’s an oft-quoted (and re-worded) aphorism about perseverance originally coined by Robert Strauss, former U.S. Ambassador to Russia and the Soviet Union, and a considerable figurehead in mid-20th century American politics.
Topics: passports Advice Duty of Care EU Industry Update International Travel Opinion Risk Management travel policy Traveler Conversations WTI
3 min read
Copy Cat: Imitation is the Sincerest Form of Kick-Starting Your Meetings Program
By Chesley Turner on April 8, 2016 10:56 AM
Written by Kristen Koenig, Director of Sales, Global Meetings & Events
The time to start paying attention to Strategic Meetings Management is now.
A lot has changed in the Meetings industry over the last 10 years. The evolution, particularly when considering technology integration, has been rapid, and we’re really beginning to reap the benefits of a decade of advancement. Personally, I am someone who thrives on innovation – if there is anything new or exciting that allows my customers or me to become more efficient, I want to know about it!
Topics: Advice General Meetings & Events travel policy WTI
2 min read
Feeling the Agent Love?
By Chesley Turner on April 7, 2016 3:08 PM
New Cat10 Combo Fares Giving You Heartburn? Call Your Agent.
Written by: Kevin Martin
EVP Business Development, World Travel, Inc.
The trades are picking up on last week's airline misdirection trick. CBS MoneyWatch covered the basics of the issue, but forgot to lay out your best options. You're a busy travel manager - you can't ask all your travelers (or rely on all your travelers) to painstakingly purchase the correct series of one-ways, and then manage them if their plans change. Which brings me to my point:
Topics: airlines Rewards Advice content GDS Industry Update Online Booking open booking travel policy Traveler Conversations WTI
3 min read
Look the Gift Horse in the Mouth
By Chesley Turner on March 25, 2016 11:41 AM
Call it a perk or call it a gimmick; the latest innovation (or invention) of hotel chains is the Member Rate. Hilton and Marriott have a new siren song for travelers. “Book direct with us!” they say. “Avoid the shopping around! We have a beautiful Members-Only rate for you!”
Topics: Rewards Consulting Services General Hilton Hotel Marriott Online Booking Radius Travel travel policy Traveler Conversations WorldReports WTI
3 min read
Corporate Policy and Share Economy
By Chesley Turner on November 4, 2015 1:50 PM
Opinion Piece by Juan Moreira, Corporate Sourcing Manager at John Wiley and Sons
Topics: corporate culture Opinion Share Economy travel policy
3 min read
How to: Prove the Value of Your Travel Management Program
By Maureen DiLello on October 28, 2015 12:57 PM
How to: Prove the value of your travel management program
Objective:
Topics: content data How-To travel policy Traveler Conversations WorldReports
2 min read
How to: Limit Ancillary Fees
By Maureen DiLello on September 30, 2015 2:41 PM
Objective:
How to Limit Ancillary Fees
Ancillary Fees. You know the term far too well. It seems extra unexpected costs are associated with every trip you take. From baggage fees to hotel cancellation fees to city surcharges, the airline, hotel, and ground transportation industries are all making billions of dollars off these sometimes cleverly hidden fees. But as your Travel Management Company, we’re here to help you limit those pesky fees as much as possible!