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To Ms. Irick and Ms. Mandarino I hope this message finds you well. My name is Kevin Holman and I wanted to take a moment to inform you of the exemplary service that Ms. Patricia O’Hare has given me in my time of need. Several issues were not going my way. I spoke with Patricia and she was able to get the rooms and flights I needed while saving over $800 from feeble attempt at scheduling! Ms. O’Hare definitely eased my anxiety, while delivering excellent service with a smile. (Yes, I can see the smile over the phone!) She has a great sense of humor too. Please feel free to contact me directly if you desire.
Thank you for your time! Have a great
evening. ---------------------------------------------------------------------- Tara, Fieldin Culbreth here. Tara, I can't thank you enough for your help yesterday. Getting me home a day early was huge. Needless to say I spend enough time away from my kids during the season so for you to be able to change that ticket was very helpful and I truly appreciate it. I was in a meeting at the time or I would have tried doing it myself. Having you guys at World Travel has been unbelievably helpful and yesterday was just another example. Thank you so much for your help and have a great Holiday, Fieldin.
---------------------------------------------------------------------- Good morning, I’m writing to say “thanks” for your help last night in getting me onto another flight going to Harrisburg. The original flight was cancelled when the pilot did not show up. Standing in a “service” line with about 100 other stranded passengers I made a call to your 800 number and your associate got me a flight onto the next outbound. I was traveling from Charlotte. While waiting in line for the next flight it became apparent that over a dozen or more people where not as fortunate as I was in getting a seat on that flight. In this day and age of “internet booking” sites it’s nice to know there remains a “service” focused organization. I am sorry that I cannot recall the name of the agent. In the stress of moment and lacking a pen I did not have a chance to write down her name. Sincerely yours,
--------------------------------------------------------------------- Hello Heather, I would like to express to you my gratitude and respect for Monica Gibson at World Travel. I had difficulty in returning home from our New DM Meeting in Philadelphia due to my flight being cancelled. Monica went beyond the call of duty to notify me of the cancellation and to do everything in her power to get me home safely and timely. She called me hours before the flight was to depart to notify me of the cancellations and began a whirl wind of solutions to get me back to Austin, TX. Not only did she call me several times during the process, she also called me the next day to make sure I arrived at home safe and sound. At the airport I had two separate ticket agents comment, how lucky I must be to have a company that cares so much about me. It is wonderful to have Monica as a team partner.Thank you for your time, Veronica Ferro ---------------------------------------------------------------------- Debra, On Monday September 10, 2007 I was scheduled to travel to Las Vegas. American Airlines notified me as I was en-route to the airport of the cancellation of my flight. I was on a conference call and promptly switched over to call World Travel. Diane came on the phone to assist me. She was wonderful, she allowed me to hang up, go back to my other call and kept calling to bring me up to date. She held for about 30 minutes with American to speak to someone and have me re booked to US Airways flight. I arrived in Las Vegas within an hour of the originally scheduled time of arrival. Diane not only made sure I was re accommodated but remembered to enter this into the record before she left for the day. I had to call back and verify some information she had given me and it was readily accessible. I am extremely grateful to Diane for her persistence and fortitude in gaining me a coveted work around to a bad situation. I saw a number of frustrated and upset parties at the airport because Dallas was shut down. I had Diane on my side and working for me. What a comfort to know I could call World Travel and land my problems in your lap and be sure that I will be handled in such a great manner. ---------------------------------------------------------------------- Cheryl, I am not sure if you will remember me but I spoke to you several weeks about the Customer Service Conference in Portsmouth, Va.. During our conversation you stated that you have one of your employees contact me who would be handling our travel plans. You referenced the employee that would be working with me, Chris Stetler. I wanted you to know how much I appreciated her efforts and above all, her patience. As the site coordinator for air and ground travel, I have been impressed with her willingness to serve our needs and her timely follow-up. I have been working with high level Managers and VP's and they have not hesitated in changing their travel plans and never once has Chris flinched and or even batted an eye. Chris has taken these almost weekly changes in stride and always met my expectations. Chris has been a real pleasure to work with and has made the first part of the conference a real success with all her hard work and efforts. I wanted you to know how much I appreciated her efforts and thank you for assigning Chris to our project. Thanks again, |
