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Quality Control Systems
World Travel & AQUA Software Products
Leveraging the World's Most Advanced Technologies
World Travel deploys the most advanced technology systems offered by AQUA Software Products to operate at maximum efficiency and deliver the highest quality traveler services at the lowest possible cost. Agencies that operate without automated systems simply cannot manage today's sophisticated traveler needs and corporate T & E practices in a cost-effective manner. Agencies not using the AQUA standard are simply not realizing the full potential of today's automation capabilities.
AQUA Software Products is a name synonymous with quality control. Indeed, AQUA was the first, automated quality control system to be developed and deployed in the agency marketplace. Introduced in 1988, AQUA revolutionized the travel industry by automating traditionally manual activities including quality control, ticketing, low fare searches, seat, waitlist and upgrade processing. AQUA's state-of-the-art architecture became the standard that all other systems modeled themselves after.
For years, World Travel customers have been realizing the benefits of AQUA technology, working behind the scenes to secure travelers preferred and upgraded seats, find the lowest fares, ensure 100% record accuracy and maximize agent productivity. Specific AQUA Modules used by World Travel and the key benefits they bring to our operations and ultimately our customers, include:
QC & File Finishing Module
AQUA's QC & File Finishing Module, redesigned with revolutionary ResEdits, gives World Travel total control over system operation and customization. ResEdits allows specific QC checks to be built down to the individual customer level. Literally any area of the PNR can be audited and/or edited against a wide range of client specific parameters to ensure 100% record accuracy. Other key benefits include:
- Increased Agent Efficiency-ResEdits can automatically correct any agent errors specified versus queuing back to agents for inefficient rework.
- Improved Operating Performance & Quality- AQUA's capabilities have been rigorously tested in real-world settings. Users have recorded significant savings and increased efficiencies through reduced GDS training time, keystrokes, QC rework and errors:
- PNR Creation Time- Reduced by 10-15%
- PNR Rework-Reduced up to 100%
- Back-Office Errors-Reduced by 40%
- File Finishing Benefits- A universal GDS interface shifts QC and file finishing routines to the front-end of the reservation process, increasing agent productivity by automatically entering accounting and client specific codes, back-office data and delivery instructions directly into the PNR.
- Data for Training & Quality Management- AQUA's QC system generates detailed and meaningful reports on all QC and agent error activity for proactive quality management and agent training.
AutoTicketing Module
Another industry first and the ultimate productivity and savings tool. AutoTicketing can automate up to 95% of the ticketing function and enhance ticket and report quality, freeing ticketing and QC staff for more customer-oriented roles within World Travel. Other benefits:
- Agency Savings- Agencies have documented reductions in the their cost of operation by as much as 20% as a result of deploying AutoTicketing technology. Savings that allow World Travel to provide greater value at lower costs for our customers.
- Most Complete System- Automatically issues paper, electronic, split and exchange tickets, miscellaneous charge orders (MCO) and itineraries at all ticketing locations, including STP sites.
- E-Ticket Tracking and Management Functionality Included- AQUA's advanced E-Ticket Tracking system is built into the AutoTicketing module, providing greater value and access to an indispensable expense management tool that monitors the status and application of all unused E-Tickets.
Seat, Waitlist & Frequent Flyer Upgrade Modules
Securing a traveler's preferred seat, upgrade or exact flight/class of service has become a highly complicated and challenging process due to heavy load factors. Automation is the most cost-effective way to monitor and manage airline inventory to find a traveler's desired seat or booking.
Benefits of the AQUA system:
- Enhances agent productivity and cost savings by automating the increasingly complex process of seat, waitlist and upgrade management that would otherwise require enormous man-hours to support.
- Improves the traveler experience by securing the seats and upgrades travelers desire and on the flights they prefer, 24 hours a day, 7 days a week. Over 80% of all upgrade requests processed by AQUA result in a confirmation, a compelling conversion rate given today's high load factors.
- System proactively communicates with travelers via automated e-mail or fax messages, advising them their preferred seat or flight has been secured.
- Performance That Matters- System secures over 90% of preferred seat requests and clears one out of every three waitlisted segments.
- AQUA's system supports the upgrading process on more airlines than other products.
Fare Module
Perhaps the single most important issue to our travelers and corporate accounts is the assurance and confidence that they are always receiving the lowest available airfare.
The complexities associated with managing hundreds of thousands of fare changes daily in order to secure the lowest available fare on a pre and post-ticketing basis demands the use of automated systems. AQUA's Fare Module searches for and validates the booking of the lowest available airfare, customized to the unique parameters of every client's corporate travel policy.
Key Benefits:
- Secures the lowest available airfares with up to 100% effectiveness.
- Customize parameters for low fare searches specific to each of our clients unique policy needs and savings criteria such as elapsed travel time, minimum savings, alternate airports, penalty fares and preferred carriers.
- Real Savings For Our Clients- On average, the AQUA system will find a lower fare opportunity on 35% of all reservations made, resulting in an additional savings potential per ticket of $256.
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