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2008 Travel Forecast
Higher fuel costs will continue to play a major role in
slightly higher travel costs across the board for the year
2008. Corporations will see an average increase of 4.5% in
their travel expenses for the year. Runzheimer
International, a management consulting firm specializing in
travel management recently published their
2008 Business Forecast breaking down the cost per travel
segment, air, car, hotel, and meals.
Why Can’t I Book My Own Travel
Strategic management magazine FastCompany.com recently
published an article entitled “Why Can’t I Book My Own
Travel?” To review the article and the eight good reasons
why it’s important to utilize a travel management company
please
click here.
Are Saturday Night Stays Returning
Some major U.S. airlines in the latter half of 2007
began re-introducing Saturday-night stay requirements and
other ticketing restrictions in markets where they had
previously torn down such “fences” designed to keep the
lowest fares from business travelers. Executives speaking
during the current round of airline earnings conference
calls pointed to these renewed efforts to segment travelers
as part of enhanced revenue-generating strategies. Here’s
what three of the major airlines had to say about the
Saturday Night stays.
Glen Hauenstein, chief of network and
revenue management for Delta said that “moving forward from
the SimpliFares experiment, Delta continues to adjust our
position on that by establishing ticketing rules that are
consumer-friendly yet revenue maximizing. Indeed, in
certain markets, Saturday-night stays seem to be the most
effective defense. We’ve put Saturday-night stays on some
fares but we have kept the alternative of staying multiple
nights at the same time.”
At Continental Airlines, President Jeff
Smisek said the airline has been “taking actions to more
appropriately segment business and leisure travelers, such
as re-instituting the Saturday-night stay requirements in
certain markets, all with the result of maximizing our
revenue.”
United Airlines chief revenue officer
John Tague detailed how his airline has been “refining our
segmentation tactics,” including Saturday-night stay and
minimum stay requirements, “differential pricing between
airports” and other strategies. “But it goes beyond that,”
he said. “We are segmenting markets, flights and customer
types to a much greater extent in our revenue management
than we ever have before. We see significant opportunities
in the future to do that.”
FAA Allowing 100 Extra Flights at
JFK Despite Threat of Delays
The US authorities have issued a proposed schedule of
flights for New York’s JFK from this summer which includes
an additional 100 flights each day over last summer, when
the airport experienced severe delays throughout most days.
However, despite the extra flights,
which is set to include British Airways new direct OpenSkies
services from Europe, the Federal Aviation Administration
says the delays are not expected to be as severe as in 2007
thanks to more evenly distributed demand.
The FAA invited the airlines who use
JFK to alter the proposed schedules they submitted in
October voluntarily as it predicted that delays would
increase by 150% over last year if they were implemented.
It suggested a cap of 81 operations an hour at the time.
The revised schedule includes some hours with 82 or 83
operations. The JFK schedule will run from March 20 until
October 24, 2008.
Carrier Consolidation What Does it
Mean to the Traveler
As the likelihood of major domestic airline
consolidation loomed larger this month, corporate travel
buyers voiced concern that mergers would drive capacity down
and fares up, and further degrade service.
The consensus on Wall Street is that at
least one major domestic merger will take shape this year,
and analysts agreed that consolidation almost certainly
would lead carriers to shed more domestic capacity to
address overlap, creating further pricing power for
airlines.
UBS analyst Kevin Crissey this month
polled 46 airline investors, and 93 percent expected major
airlines to announce a merger in the early part of 2008.
Crissey agreed that a major merger announcement is more
likely than not, as several large carriers, most notably
Delta, Northwest and United, have adopted an open stance.
Nearly 80 percent of travel buyer
respondents to a Business Travel Coalition survey said
industry consolidation would yield higher business
airfares. The survey of 219 travel executive is part of a
broad, yet to be released, study on the impact of potential
consolidation on airlines, consumers, businesses and other
stakeholders that the U.S. General Accountability Office
commissioned late last year.
While buyers would be impacted
differently depending on the markets in which they are most
active and which carriers would merge, consolidation points
to domestic fare growth.
Travel buyers were mixed on which
communities would bare the brunt of service reductions,
though several said smaller cities would be hit hardest by
consolidation. Others said some hub markets would be among
the first targeted for cuts, depending on which carriers
pair.
Frequent Flyer Programs
In the past year consumers have been frustrated by the
lack of award availability through their frequent flyer
programs (FFP). At a time of dwindling ticket revenues, the
FFPs have become a profitable source of income for
airlines. In fact, airline executives have come to realize
that these programs are now generating big bucks for their
coffers. As a result, the longstanding rift between the
airlines’ cost-centric finance departments and their
consumer-sided marketing departments is easing, and program
directors are gaining the ability to better serve the
customer. What this means is that your loyalty programs are
here to stay and that the airlines we do more to keep your
business. But there’s a catch: Your business has to make
the airlines a profit.
How the numbers add up:
Consumers fall into two basic categories; those who
earn points in the sky and those who earn points on the
ground. Both groups help the airlines pay their bills. The
sky group is profitable because its members fly often and
purchase high-premium tickets; in fact, they can account for
85 percent of profitable ticketing revenue. The ground
community is profitable, too, even though its members are
infrequent fliers who earn most of their “miles” through
co-branded credit cards with generous accrual bonuses. This
group drives ancillary revenues because the airlines can
sell their miles to those secondary markets.
Though both groups are profitable to
the airlines, they are not equally happy. This is because
they are looking for different kinds of rewards.
High-flying program participants typically want upgrades and
these are generally available. The ground group typically
wants free travel, but award tickets are scarce. The lack
of award availability has been a major source of frustration
to award seekers.
It pays to know whether you are a
sky-earner or a ground-earner and to think about whether
your frequent flyer program really suits your needs. Some
airlines, like American Airlines and United Airlines, tend
to be more generous with award tickets than upgrades.
Others, like Continental Airlines, Delta Ai Lines and
Northwest Airlines have liberal upgrade policies for
frequent fliers but keep a tighter hold on award seats.
So, how can program members take
advantage of new trends in FFPs? First, select your program
wisely. If you’re a ground-earner, affiliate yourself with
an airline that offers you the best benefits. Secondly,
select your awards judiciously. Instead of trying to get an
award ticket to the most popular destinations, such as
Hawaii and Florida, purchase these inexpensive tickets and
opt for more generous and easier to obtain international
awards. Lastly, holding 20 frequent flyer cards does you
and the airlines no good. Select one or two programs and
stick with them.
A Guide to Airline Ticket Taxes and
Fees
The nation’s air transit system is financed primarily
through federal excise taxes and other special charges that
have collectively generated $117 billion since 1997, mostly
from the pockets of airline passengers. A smaller portion
comes from airlines and freight carriers in the form of fuel
and cargo taxes, and these costs also are frequently passed
along to customers. The taxes and fees currently attached
to each ticket purchase, as compiled by The Associated
Press:
Ticket taxes:
A 7.5% federal levy is attached to every plane
ticket. These are collected by the airlines and passed
along to the Internal Revenue Service, which deposits them
in the Airport and Airway Trust Fund. A separate Rural
Airport Tax of 7.5% is assessed on flights that begin or end
at rural airports, but those passengers then are exempt from
the other ticket tax and the segment tax. Passengers
traveling between the continental United States and Alaska
or Hawaii pay an additional $7.50 in taxes. Over the past
decade, $49.6 billion has been collected in ticket taxes.
Segment tax:
The Passenger Flight Segment Tax, currently $3.40 is
charged each time a passenger takes off and lands.
Passengers on a non-stop, roundtrip from Los Angeles to New
York would pay $6.80, for example, while passengers flying
roundtrip from Los Angeles to New York via Phoenix and
Kansas City would pay $20.40. The IRS says there’s no limit
to the number of segments taxed, although it’s not collected
in cases in which flights are diverted. Since 1997,
passengers have paid $14.4 billion in segment taxes, with
more than half that collected since 2003. The increased
collections are largely attributed to the growth of low-cost
carriers that make intermediate stops en route to a
passenger’s ultimate destination.
International arrival and departure tax:
The current tax is $15.10 per passenger o all
flights departing for or arriving from foreign
destinations. The fee is tied to the consumer price index
and has risen 12.7% over the past five-six years. Since
1997, the tax has raised $12.7 billion.
Security fees:
Created by Congress after the 2001 terrorist
attacks, these fees cost customers $2.50 per boarding, with
a $5 maximum per one-way trip, even with multiple segments.
The money, $7.6 billion since collections began in 2002, is
paid directly to the Transportation Security Administration.
How the TSA spends the money is something of a mystery. In
2005, the TSA was forced to restate its finances due to an
error in accounting for passenger and air carrier aviation
security fees.
Passenger facility charge:
This is a local tax collected by airlines and paid
directly to the airport where it’s levied. Since 1997, this
has generated $18.4 billion, largely used for airport
construction and other improvements. Another $35 billion
still is due on projects already approved by the FAA. The
FAA tells each airport how much it can charge, from $3 to
$4.50 for each leg of a trip, to a maximum of $18 on a
single ticket sale. Nationwide, 365 airports currently
charge PFCs, including most of the nation’s commercial
hubs. This fee could be raised to $6 or more under a new
funding proposal. The National Association of State
Aviation Officials would like to see it raised to $7.50 to
produce additional money for airport improvements and free
up money for smaller airports; airlines oppose an increase
and say more should be spent on air operations rather than
terminal improvements.
Are you the ugly American?
Certain actions, whether stemming from ignorance or
arrogance, will brand you a jerk. Experts offer advice to
avoid the 10 most common faux pas among travelers.
Find the local rhythm:
Americans have a hard time adjusting to a pace of
life that isn’t as fast as their own, says Jacqueline
Whitmore, author of “Business Class: Etiquette Essentials
for Success at Work.” As a result, they’re sometimes
labeled as rude and pushy. “In Germany, dinner can take
three hours or more,” says Whitmore. “It’s an experience.
You can offend the waitstaff by trying to speed up the
process.”
Make a good first impression:
“In some cultures you hug, in others you share hands
and in others you kiss,” says Cindy Post Senning, a director
at the Emily Post Institute. “It’s easy to disrespect
locals if you aren’t familiar with how to greet them, both
formally and casually.”
Avoid careless judgments:
Travelers love to talk about how places are different from
home. Unfortunately, says Senning, innocent observations
can come across as superior and judgmental, as in: ”Your
cars are so small here!” or “I can’t believe this restaurant
doesn’t have ice cubes.”
Mind your table manners:
Educating yourself about local customs is the only
way to know that Chileans expect wine to be poured with the
right hand, and that the Japanese frown upon sloshing soy
sauce on rice. As for those times when you’re served food
you can’t bear to look at, let alone eat, but you don’t want
to disrespect your host? Smile and eat as much as you can,
says Colleen Rickenbacher, author of “Be on Your Best
Business Behavior.”
Speak the language:
You don’t have to be fluent, or even close; you just
have to make an effort. “It sends an offensive message when
you don’t even acknowledge ‘good day’ in the language,” says
David Solomons of CultureSmartConsulting, which publishes
country-by-country etiquette guides. “it’s total and utter
anathema to the French when an American starts a
conversation without beginning it with bonjour.”
Don’t overtip:
Monica Francois Marcel, of consulting frim Language
& Culture Worldwide, says nobody tips as much as Americans
(and that isn’t always commendable). “It gets at the
economics of a country,” she says. “A taxi driver could
easily interpret your tip as flaunting your wealth.” Marcel
recommends asking a concierge to explain local expectations,
and then tipping the concierge the proper amount. Of
course, undertipping is never a great idea either.
Watch your gestures:
The wrong move with your head, hand or foot can be a
surefire way to get on a local’s nerves, or even pick a
fight. “We also fail to do our homework about space
relationships,” says Roger E. Axtell, author of eight
international etiquette guides, including “Do’s and Taboos
Around the World.” Latin America and the Middle East have
smaller personal ‘bubbles,’ so you must refrain from
stepping away when they move close.”
Dress respectfully:
Classy everyday attire might have faded in the U.S.,
but it’s always a good idea for tourists to look smart, says
Whitmore. Conservative “global colors” grays, blues, blacks
are generally safe bets. If you’re going to a warm climate,
avoid the temptation to pack only shorts and sandals.
Include slacks and dress shoes, especially if you plan on
dining at nice restaurants or visiting houses of worship.
Use clear English:
Many people speak English as a second language, and
it’s hard for them to understand when tourists use slang and
neglect to speak slowly. “We clutter our speech with jargon
and sports and military terminology,” says Axtell. “Try to
stay away from idioms and slang, and watch for reactions to
make sure communication is going well. Americans also
forget to avoid phrases like, “Hi, how are you?” in which we
aren’t really looking for an honest response.”
Be a thoughtful guest:
As in the U.S., if you’re staying at someone’s house
or going over for dinner, bring flowers. Souvenirs from
home – t-shirts, refrigerator magnets, are appreciated,
too. Small gifts can smooth out everyday interactions.
Gifts don’t have to be expensive; as always, it’s the
thought that counts.
How to Escape Down an Airplane Slide
Emergency airplane evacuations happen more often than
most people think: about once every 11 days in the U.S.,
according to a 2000 report by the National Transportation
Safety Board. And one of the biggest challenges of an
evacuation can be the airplane slide.
Recently when 136 passengers had to get
off a British Airways Boeing 777 at Heathrow Airport that
had crashed short of the runway, they did it by escaping
down the eight slides unfurled at the plane’s exits. The
deplaning was very successful, with no fatalities and only a
handful of injuries. The investigation won’t be done for
months, but it is likely that some of those injuries
happened during the evacuation, not the initial crash.
Even in controlled drills, accidents
are common. When the new, super-sized Airbus A380 underwent
mandatory evacuation tests in 2006, 33 of the 873 evacuating
volunteers got hurt. One suffered a broken leg, and the
remaining 32 received slide burns.
So, in the unlikely event that you have
to escape from a plane on an inflatable slide, here are some
tips, compiled with assistance from Dan Johnson, an aviation
safety expert who has worked for the airlines in various
capacities for more than three decades.
Have a plan:
Aviation safety experts, even the most jaded ones,
count the rows to their nearest exits whenever they sit down
on a plane. They know that their brain will not work well
under extreme duress, and their eyes will not see well in
thick smoke, so they need to have a sense of their best
escape routes before anything goes wrong.
Have another plan:
Passengers and flight attendants often have trouble
opening the exit hatches. The slides malfunction more than
you expect and smoke can also make your first choice exit
suddenly unusable so it is wise to come up with tow escape
plans.
Get out fast:
If all hell does break loose, remember that one of
the deadliest mistakes passengers make is to lunge for their
overhead luggage. This wastes precious time and clogs the
aisle with obstacles. And yet, even if the cabin is full of
smoke, passengers will almost invariably reach up to get
their briefcases and garment bags.
Jump:
Another big problem, especially among women and
older passenger, happens at the top of the slide. People
hesitate or try to sit down before sliding. If everyone
would jump instead, as flight attendants advise, the
evacuation could go 50% faster. Since a fire can burn
through the fuselage on an airplane in 90 seconds,
evacuating quickly is much better. When everything works
right, slides are built to handle 70 passengers per minute.
Keep it together:
To avoid burns and unintentional cartwheels on your
way down the slide, keep your heels up and your arms crossed
over your chest. A lot of injuries happen when people hit
the ground and sprain an ankle or break a leg because they
came down the slide out of control. Also, women should
avoid wearing spiked heels and pantyhose when they fly.
Pantyhose can melt onto the skin in the heat of a plane fire
and spiked heels make escape more difficult.
Get out of the way:
The area below the slide is not a good place to hang
out. If you are the first passenger out, then you should
help other people get off. Otherwise, you should get out of
the way. Pile-ups at the bottom of the slide can be brutal
and can also make the slide much steeper for everyone else
coming down.
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