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AIRLINE

Aeromexico

Air Canada

Policy Applicability

Travel with tickets issued before war or a "code red" alert can be rescheduled without a change fee.

Changes must be made before the original departure. The travel date can be postponed through

Effective immediately, customers holding discounted tickets for travel to/from the U.S. or international destinations during the next 30 days may change their travel dates without penalty, with all travel completed by 12/31/03.

Applicable Carriers

 

Applies to travel on Air Canada, Air Canada Jazz, Tango and Air Canada code share flights operated by ZIP and Star Alliance partners as well as Aeroplan reward travel.

Fare Rules & Restrictions

 

 

 

 

 

 

 

 

 

 

 

Customers who have commenced travel to the U.S. or international destinations on discounted tickets and now wish to return earlier than planed to Canada or their point of origin may also rebook their travel at no penalty.

Regular travel restrictions on discounted tickets continue to apply for travel within Canada.

To be eligible, customers who choose to postpone their travel need to contact Air Canada Reservations at 1-888-247-2262 or their travel agent prior to the originally scheduled departure date. Future reservations are subject to availability and applicable fare rules.

Air Canada continues to monitor developments closely and will communicate any future changes to its policies, if necessary.

AIRLINE

Air France

Air Jamaica

Policy Applicability

Air France is waiving certain restrictions to allow customers more travel flexibility as tensions in the Middle East continue.

This policy will allow customers to change both their travel date and destination without paying the usual service charge required on most non-refundable economy fares.

Customers with tickets for travel through 9/30/03, can reschedule without penalty.

The new travel must start within one year of the original travel date.

Changes must be made before the original travel date.

Applicable Carriers

Fare Rules & Restrictions

To qualify, customers must have purchased tickets in the U.S. to any international destination. The original tickets must be issued on or before 3/31/03 and have a departure date on or before 6/30/03.

Customers, who use this offer, must depart the U.S. before 12/31/03.

Other restrictions apply, please contact Air France for details.

AIRLINE

Alitalia

American Airlines

Policy Applicability

Passenger with tickets issued as of 3/19/03 can change their bookings by 5/31/03, for travel no later than 12/31/03, without penalty.

Such an altered booking will be free of charge for the first change of date.

Changes must be made prior to the originally scheduled travel date.

American’s "Comfort Level Policy", offers flexibility to all customers, including those with U.S. domestic and international tickets, by allowing them to make a one-time change to their travel plans without paying the standard change fee.

This policy applies to tickets purchased any time through 4/19/03 for travel through 5/18/03.

The policy also applies to passengers who started travel prior to 3/19/03 and wish to change their return.

Applicable Carriers

Alitalia network

American Airlines, American Eagle and American Connection.

Fare Rules & Restrictions

Passenger who are already en route will be able to return to their airport of origin without paying any of the penalties required by the fare regulations.

In the case of a change of itinerary, the value of the ticket already purchased will be taken into account when calculation the amount due for the new journey.

In the case of cancellation and/or variation of scheduled flights for operational reasons, passengers holding valid tickets will receive assistance in the normal way, such as re-protection on other flights, or a refund for the value of the unused part of the ticket.

This procedure does not apply to "no show" passengers (those who fail to check in or show up for their flights.)

No other exceptions will be made for the period after 6/01/03.

For more information, passengers should contact Alitalia offices and the special Call Centre numbers.

To take advantage of this policy, customers must make the change by 4/19/03 and no later than their originally scheduled date of travel. Travel may be rescheduled for any date through 12/31/03.

International tickets:

Purchased between 3/07 – 3/31/03 (except between Canada and the U.S.) through 12/31/03 could be changed. This policy, which is not contingent upon a military action of "code red", still applies.

American will allow customers who purchase tickets between those dates for travel through 12/31/03, to change their itinerary one-time without paying the standard change fee. Tickets must be changed by 5/31/03, or by the originally scheduled travel date, whichever is earlier. Travel may be rescheduled for any date through 12/31/03, and all re ticketed travel must be completed by that date.

Under both policies, customers changing tickets will be subject to any fare difference resulting from travel during a higher cost travel period or day of week, upgraded booking class

AIRLINE

American Airlines (contd.)

Fare Rules & Restrictions (contd.).

or cabin, and/or increased passenger facility charges and/or tax increases.

Original ticket price will be credited against the rescheduled ticket price.

Non-refundable travel vouchers will be given when the change results in a lower ticket price.

 

Rescheduled travel must adhere to any applicable advance purchase and minimum/maximum stay requirements.

Applicable change fees will be waived if all conditions of the fare rules are met. All changes are subject to availability.

Any passenger who "no shows for a flight will not be eligible to rebook or have the original ticket reissued under this policy.

AIRLINE

Alaska Airlines/Horizon Air

Air Tran Airways

Policy Applicability

You can postpone your scheduled travel without incurring the standard $50 change fee. This waiver of change fee will be one-time per ticket.

Policy applies to itineraries for travel between 3/19/03, and 5/18/03.

Customers with reservations purchased prior to 3/20/03, will be given the option of requesting a credit for the value of the unused tickets to be used for up to one year from original date of purchase.

Travel must be originally scheduled to take place between 3/20 – 5/20/03.

Applicable carriers

Alaska Airlines or Horizon Air in the U.S., Canada and Mexico.

 

Fare Rules & Restrictions

Tickets must be reissued before 4/19/03.

Customer must cancel the original reservation before the original scheduled departure date.

Rescheduled travel must be completed by 12/31/03.

The full value of the unused ticket may be used toward the purchase of a new ticket. New ticket reservations will be subject to availability, applicable fare changes, and rules.

To cancel your reservation, you may do one of the following:

If your ticket was originally purchased through a travel agency, contact that travel agent to cancel and rebook your flight.

If you purchased your ticket directly with Alaska Airlines you can cancel your reservation now at alaskair.com. When you wish to rebook your travel, call 1-800-ALASKAAIR.

If your reservations were booked using an Alaska or Horizon Air Mileage Plan Award, call 1-800-ALAKAAIR. Miles can be re-deposited without a fee. Change fees will be waived in accordance with the Alaska Airlines Assurance Policy. If your reservations where booked using a Partner Mileage Plan Award (e.g. British Airways), call 1-800-307-6912. Miles can be re-deposited without a fee. Change fees will be waived in accordance with the Alaska Airlines Assurance Policy.

Customers must contact AirTran Airways prior to departure but no later than 4/01/03.

Customers who change their itinerary within these policy guidelines will not be required to pay a change fee, although they will be subject to availability and applicable changes in fares.

Customers with paper tickets must contact their travel agent to make changes.

Customers may contact AirTran Airways either via email by accessing the "Talk to AirTran Airways" link on the home page of airtran.com or may call 800-AIR-TRAN (in Atlanta, please call 770-994-8258).

 

AIRLINE

America West

 

Policy Applicability

America West has one of the most customer friendly ticketing policies in the industry. Those ticketing policies are being extended for customers who want to change their travel plans due to the conflict in Iraq.

The administrative change fee will be waived one-time for each ticket when customers notify the airline during the time the travel policy is in effect. This policy also applies to FlightFund members who redeemed frequent flyer miles for tickets.

Applied to entire route system in the U.S., Canada and Mexico.

 

Applicable Carriers

   

Fare Rules & Restrictions

Customers must all America West reservations at 800-2FLY-AWA (800-235-9292) before their first travel date to be eligible for a change fee waiver, but they do not need to rebook their flight immediately. Customers may also ask their travel agent to notify the airline and rebook their flight.

To waive the change fee, the new departure date must be no earlier than 30 days after the original departure date.

Customers have until 10/31/03 to complete their travel. The airline will make an announcement if it becomes necessary to extend that deadline.

Customers will be responsible for any difference in fare and must qualify for all of the requirements of the new fare.

Customers may change the cities they are flying to and/or from.

Customers in the middle of a trip on the day the policy is implemented will be allowed to change their return plans by standing by for free any time through 3/26/03.

America West will provide additional procedural details for travel agents through the www.ta.americawest.com web site.

 

 

AIRLINE

ATA (American Trans Air)

British Airways

Policy Applicability

Customers who want to purchase airline tickets for future travel but are hesitant due to the conflict in Iraq can do so without incurring fees and penalties. ATA has established a flexible travel policy that waives standard rebooking fees for customers who wish to change their plans. This change is effective immediately.

This policy applies to customers holding tickets issued prior to 3/19/03.

Purchase a transatlantic journey between 3/12 – 3/31/03 for travel in World Traveller or World Traveller Plus and if you plans change for any reason, you can alter your flight arrangements once without incurring a change fee. All changes must be made by 5/31/03 for travel through 12/31/03.

Applicable Airlines

 

Valid on British Airways or Qantas long haul transatlantic services to any destination British Airways flies to for travel purchased in North America. Flights on code share and franchise operated routes are not included.

Fare Rules & Restrictions

Customers will be allowed to postpone their travel and apply the full value of the unused ticket toward the purchase of a new ticket, with no change fee, as long as travel initiated within 90 days from the start of the conflict.

Customers will need to contact ATA prior to their originally scheduled departure and make arrangements to postpone travel. Future reservations will be subject to availability and applicable fare rules.

Tickets purchased after 3/19/03, will be subject to rules applicable to the fare purchased.

ATA will continue to monitor the situation and make policy changes as necessary or appropriate.

Customers must contact the location where they made their original booking to make any changes.

For reservations made directly with British Airways or via ba.com, changes must be made by calling 1-800-AIRWAYS. Bookings through Travel Agencies or online partners (i.e. Expedia, Travelocity) must be referred to original travel agencies/partners.

Once the changes have been made, you can retain your tickets for use on your rebooked journey with British Airways.

All changes to a booking must be at least 72 hours prior to the outbound departure date.

"No show" passengers will not be permitted to make changes and will forfeit the value of their ticket.

Tickets remain non-refundable, and cancellations and full refunds will not be permitted.

Add-ons booked as part of an eligible transatlantic long haul fare are included in this promotion.

 

 

AIRLINE

Continental Airlines

Delta Air Lines

Policy Applicability

Continental’s new policy allows customers to immediately change their domestic and international travel plans without the standard change fee.

Customers who have purchased tickets for U.S. domestic and international travel through 5/18/03 may make a one-time change to their travel plans without paying the standard change fee. Customers must make the change by the earlier of 4/19/03 or their originally scheduled date of travel. Travel may be rescheduled for any date through 12/31/03.

Policy also applies to passengers who started travel prior to 3/19/03 and wish to change their return.

Policy applies to restricted-fare transatlantic tickets issued on/before 3/31/03, for travel scheduled from 3/19-12/31/03; and domestic U.S. and non-transatlantic tickets issued on/before 3/19/03 for travel scheduled to begin by 5/31/03.

A refund will not be given, and the customer must pay any difference in fare. A non-refundable Delta travel credit will be given if the new itinerary results in a lower fare. Original reservation must be canceled at least 1 day prior to originally scheduled departure date. New travel must be created and tickets reissued by 5/31/03. All travel must be completed by 12/31/03. Only one voluntary change is allowed.

Applicable Carriers

Continental, Continental Express, Continental Connection, Continental Micronesia and code share flights operated by Virgin Atlantic.

Delta, Delta Express, Delta Shuttle, Delta Connection and Delta’s worldwide partners. For more information, please go to delta.com.

Fare Rules & Restrictions

Customers changing tickets will be subject to any fare difference resulting from travel during a higher cost travel period or day of week, upgraded booking class or cabin, and/or increase passenger facility charges and/or tax increases.

Original ticket prices will be credited against the rescheduled ticket price. Non-refundable travel credit will be given when the change results in a lower ticket price.

Rescheduled travel must adhere to any applicable advance purchase and minimum/maximum stay requirements.

Applicable change fees will be waived if all conditions of the fare rules are met.

All changes are subject to availability.

Any passenger who "no shows for a flight will not be eligible to rebook or have the original ticket reissued under this policy.

Passengers will be charged for any fare difference in fare due to changes resulting from travel during a higher travel period, higher day of week fares, upgraded booking class/cabin, and/or tax increase for voluntary changes. A non-refundable credit will be given when the change results in a lower ticket price. All fare rules of the new itinerary must be adhered to. Applicable change fees will be waived if all conditions of the policy and fare rules are met.

The names of passengers traveling must remain the same as the original tickets. All changes to dates/destinations are subject to availability.

This waiver of penalties is valid for one itinerary change. Original reservations must be changed at least 1 day in advance.

 

AIRLINES

 

Delta Airlines (contd.)

Fare Rules & Restrictions (contd.)

 

Ticket value will remain non-refundable for all voluntary changes. Cancellations and refunds are not allowed for voluntary changes.

If passenger en route wishes to return home early, Delta will waive applicable change fees if all conditions of the travel policy and fare rules are met. Refunds will not be given. Names of passengers traveling must remain the same as the original tickets.

All changes to dates are subject to availability.

Any passenger who "no shows a flight will not be eligible to rebook or have the original ticket reissued under these policies.

 

AIRLINE

Frontier Airlines

Lufthansa

Policy Applicability

Customers holding previously issued tickets for travel commencing by 6/19/03, can make a one-time itinerary change without incurring the standard administrative fee. The new itinerary must reflect travel that occurs within in the period 3/19 – 6/19/03.

This policy pertains to Frontier’s entire route system, including Mexico destinations.

Lufthansa’s policy is effective 3/18/03. This policy will allow current ticket holders to alter or cancel their bookings The special provision is valid for Lufthansa flights to/from the USA, Canada, Near East, Middle East, Israel & Turkey and is initially restricted to a period of two months for postponement of travel.

Applicable Carriers

Frontier and Frontier JetExpress

Lufthansa issued tickets (220) and United Air Lines (016) ticket stock

Fare Rules & Restrictions

Customers must call Frontier Airlines reservations at 1-800-432-1FLY (1-800-432-1359) before their first travel date in order to receive the administrative fee waiver.

Customers may also ask their travel agent to rebook their flight.

Customers must qualify for all of the requirements of the new fare, and will be responsible for any difference in fare.

Customers who are currently mid-trip may change their return plans by standing by for other Frontier flights, at no charge, during the first seven days that this policy is in effect (through 3/26/03).

When, on request of the passenger, travel is rebooked or rerouted, the full fare of the unused ticket will be applied towards the purchase of a new ticket waiving rebooking or reissue fees.

If the value of the new ticket is higher than the original fare (i.e. seasonal fare application, travel day i.e. weekend vs. midweek, possible fare differences due to fare increase, availability), the passenger is responsible for paying the difference in the applicable fare.

If the value of the new ticket is lower due to the parameters listed above, the passenger will receive a credit for the difference in the form of a non-refundable MCO towards future travel.

Partially used tickets will fall under the respective fare rule. Should the passenger simply want to change the date of return, Lufthansa will do so waiving the change penalty. All other fare rule items apply. Changes to non-refundable tickets must be arranged at least 24 hrs prior to originally scheduled departure.

In case of complete travel cancellations, the passenger is

 

AIRLINE

 

Lufthansa (contd.)

Fare Rules & Restrictions (contd.)

 

entitled to the refund according to the rules of the fare purchased.

If the ticket is non-refundable, the passenger will receive a credit in the form of a non-refundable MCO towards future travel.

For customers traveling on a "Miles & More" award ticket: in case of cancellation, miles will be returned to the customer’s account waiving the service charge. In case of rebooking, the rebooking fee will be waived. Flights may only be rebooked onto another "Miles & More" airline partner.

This waiver will be afforded to the passenger only once during the qualifying travel dates. Any further changes, during the qualifying period, are subject to the fare rules, unless Lufthansa has given an extension to the waiver.

Waivers to this policy will not be made.

In case of Lufthansa flight cancellations, the standard involuntary rerouting procedures apply.

 

AIRLINE

Mexicana

Midwest Express

Policy Applicability

Policy allows for waiving of change penalties for all passengers traveling within the duration of the conflict with Iraq.

Customers with tickets issued on/before 4/09/03 for travel before that date, can reschedule without penalty. Travel will be permitted until 12/14.03.

Travelers holding tickets purchased prior to 3/20/03 with outbound travel through 5/18/03 will be allowed to make a one-time, fee free change.

The timing of this policy is subject to change, and the policy’s discontinuation date will be announced at a later date.

Applicable Carriers

All Mexicana and code share operated itineraries ticketed in the U.S. and Canada to Mexico, Central America and South America or for travel domestically within Mexico.

Midwest Airlines, Midwest Connect (operated by Skyway Airlines, Inc.)

Fare Rules & Restrictions

Non-refundable fares will remain non-refundable but fare validities will be extended and travel will be permitted until 12/14/03 provided other fare conditions and rules (day of week application, etc.) are met.

Penalties for date changes on non-refundable, net, bulk and all tickets purchased on line will be waived. Itinerary and/or changes made to non-reissuable tickets will be subject to applicable fare difference but will not be assessed any change penalty fees.

 

Customers will be able to apply the full value of their original ticket toward the purchase of another ticket on Midwest Airlines and/or Midwest Connect. They will be charged any difference in fares applicable to peak travel periods, day of week, booking class availability, and tax or fee increases; refunds will not be given if the new fare is lower.

Rescheduled travel must be completed by 10/31/03.

Customers must reschedule or cancel their travel prior to the original departure of their flight; ""no shows" are not eligible to rebook or have the original ticket reissued under this policy. Normal fare rules would then apply.

This policy also applies to award tickets related to the Midwest Miles program.

 

AIRLINE

Northwest/KLM Royal Dutch Airlines

Qantas

Policy Applicability

The relaxed change policy allows for one fee-waived change per ticket for both domestic and international itineraries. It applies to (012) validated tickets.

Will allow customers who purchase tickets between 3/07 – 3/31/03 for travel through 12/31/03, to change their itinerary one-time without paying the standard change fee.

Tickets must be changed by 5/31/03, or by the originally scheduled travel date, whichever is earlier. Travel may be rescheduled for any date through 12/31/03, and all re-ticketed travel must be completed by that date.

Applicable Carriers

Northwest and KLM

Qantas services (QF coded) ticketed in North American (USA, Canada, Mexico) on

Fare Rules & Restrictions

North American Travel- Domestic

Tickets purchased on/before 3/19/03 with travel plans within North America that depart on/before 5/19/03 may change their plans to travel through 12/15/03 without penalty.

Ticketed passengers or travel agents must advise NW/KLM reservations of their intent to change their ticket prior to their originally scheduled flight or by 4/19/03, whichever comes first. The new domestic flights must be rebooked and reissued by 4/19/03. All travel must be completed by 12/15/03.

 

Transpacifc & Transatlantic Travel-International

Passengers who purchased ticket on/before 3/19/03 with international travel plans that depart on/before 6/19/03 may change their travel through 12/15/03 without penalty. This policy applies to tickets for travel across the Pacific and Atlantic Oceans or within Asia.

International ticketed passengers or travel agents must advise NW/KLM of their intent to change their ticket prior to their originally scheduled flight or by 4/19/03, whichever comes first. The new international flights do not have to be rebooked at this time but all travel must be completed by 12/15/03.

A WAIVER CODE IS NECESSARY FOR A TRAVEL AGENT TO DO ALL THE REISSUES

Customers changing tickets will be subject to any fare difference resulting from travel during a higher cost travel period or day of week, upgraded booking class or cabin, and/or increased passenger facility charges and/or tax increases.

Original ticket price will be credited against the rescheduled ticket price. Non-refundable travel vouchers will be given when the change results in a lower ticket price.

Rescheduled travel must adhere to any applicable advance purchase and minimum/maximum stay requirements.

Applicable change fees will be waived if all conditions of the fare rules are met.

All changes are subject to availability.

Any passenger who ""no shows" for a flight will not be eligible to rebook or have the original ticket reissued under this policy.

AIRLINE

SAS

Swiss

Policy Applicability

Customers with previously issued tickets for travel before 5/31/03, can postpone travel until 12/31/03.

Changes must be arranged at least 24 hours before the original departure date.

Conditions apply to all passengers ticketed on/before 3/19/03 for travel on/before 4/30/03. The arrangements include passengers ticketed on code-share flights, provided the coupon is designated with the LX flight number.

The rescheduled travel can be for any date through 12/31/03.

 

Applicable Carriers

   

Fare Rules & Restrictions

 

For all passengers ticketed on non-refundable tickets, the passenger may elect to receive an MCO with an equal value of their ticket. This travel credit can be used towards any future travel on SWISS within one year from the original date of travel. If the new fare is higher than the original fare, the fare difference must be collected. If the new fare is lower, then an MCO will be issued for the difference.

For all passengers ticketed with a fare subject to a cancellation fee, an MCO can be issued for the value of the cancellation fee. This travel credit can be used towards any future travel on SWISS within one year from the original date of travel.

Passengers who prefer to rebook their travel for a future date, the change fee will be waived. 

 

AIRLINE

United Airlines

US Airways

Policy Applicability

Customers with tickets issued on/before 3/31/03, with travel dates on/before 5/18/03, may postpone their travel to be completed by 12/31/03 without penalty.

Customers may make changes to itineraries for travel originating 3/19 through 6/17/03, without incurring standard change fees. Travel within the U.S. or between the U.S. and Canada may be rescheduled to originate on/before 6/17/03. Customers scheduled to fly to/from Europe, the Caribbean (including Puerto Rico and the U.S. Virgin Islands), and Mexico during the 90-day flexible travel period may reschedule travel to originate on/before 12/15/03.

The "Peace of Mind" flexible travel policy applies to all US Airways itineraries that include travel 3/19-6/17/03. The policy applies to tickets purchased, and award tickets issued on/before 4/02/03.

Applicable Carriers

 

Tickets issued by US Airways for travel on airlines other than US Airways, US Airways Shuttle or US Airways Express will follow the rules of the airline operating the flight(s).

Fare Rules & Restrictions

For customers who choose to postpone travel and reschedule for a future flight, the full value of the unused ticket will be applied toward the purchase of the new ticket with no re-ticketing fee.

If the new fare is lower than the original fare and the original ticket was non-refundable, United will issue the customer

 

Full value of wholly unused tickets can be applied to future travel.

Dates of travel can be changed. Destination city can be changed.

Itinerary changes must be made prior to the scheduled departure or before 4/02/03. All rules and restrictions of the fare purchased will apply, and customers are responsible for any difference in fare.

Itinerary changes can be made for those customers whose trip has not been completed.

 

AIRLINE

United Airlines (contd.)

US Airways (contd.)

Fare Rules & Restrictions (contd.)

a travel voucher for the difference. If the fare is higher, the customer will be required to pay the difference in fares.

To be eligible for this offer, originating travel must fall within the qualifying travel dates and to postpone travel, customers will need to contact Untied or their travel professional prior to their originally scheduled departure or 4/19/03, whichever comes first.

One change per ticket will be allowed under this waiver.

Conditions for the postponed/rebooked itinerary are mandated by the rules of the new fare.

With "Peace of Mind" customers traveling on Dividend Miles award tickets will be able to reschedule award travel without incurring fast ticket, reissue, redeposit or change fees.

Customers who have purchased US Airways tickets through a booking source other than US Airways, such as a travel Web site or travel agency, should contact the booking source to request changes.

The name of the original passenger traveling must remain the same as on the original tickets. No name changes will be allowed.

"No shows" for a flight will not be eligible to rebook under this new policy.

ENDORSEMENT BOX OF REISSUED TICKET MUST HAVE "CODE RED" in the EB field. 

 

AIRLINE

Virgin Atlantic

 

Policy Applicability

This policy is applicable for passengers holding existing reservations or for new booking tickets for travel between the US and the UK, and for travel between the UK and Hong Kong, Shanghai, Delhi and Tokyo. Passengers will be able to cancel their bookings and rebook at a later date, without having to pay a cancellation charge or change fee. Passengers should retain their tickets to be used as credit toward their next journey with Virgin Atlantic.

Policy is only applicable for bookings made and ticketed by 3/25/03. Reservations must be rebooked by 5/31/03. All travel on the revised itinerary must be completed by 12/31/03.

 

Applicable Carriers

   

Fare Rules & Restrictions

Conditions for changes/cancellations.

Reservations may either be cancelled and tickets used as credit towards future transportation, but tickets must be rebooked for future dates by 5/31/03.

The passenger will be charged for any difference in fare due to changes in taxes, more expensive travel period, (i.e. Summer/Easter/Christmas), day of week (i.e. weekend), higher booking class or cabin. Refunds will be given where the change results in the passenger traveling in a lower travel period, day of week, booking class or cabin and where taxes have reduced in price. All changes must be made at least 72 hours prior to departure. All advance purchase/minimum and maximum stay requirements must be adhered to.

The names of passengers must remain the same as the original tickets.

Any passenger who "no shows" for a flight will not be eligible to rebook under this policy. All changes to dates/destinations are subject to availability.

 

 

 

 


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