WORLD TRAVEL’S INDUSTRY UPDATE
July 9, 2003
Featured Articles In This Issue
1. Continental joins American in Extending Cell Phone Usage
Time
2. Accuracy of Baggage Scales Questioned
3. ATA Airfare Sale
4. US Airways Expands Curbside and Kiosk Check-in at
Philadelphia International Airport
5. World Health Organization (WHO) Declares SARS Virus
Contained in all Affected Countries.
6. Delta Expands New Business Fare Structure
1. Continental joins American in Extending Cell Phone Usage
Time
Continental is the second airline to announce a policy revision
allowing customers to use their cellular telephones sooner after
an aircraft lands at its destination. Under the new policy
effective, July 7, cellular phone use is permitted after landing
when advised by the flight attendants. Previously, phone use was
restricted until the aircraft door opened at the arrival gate.
American Airline's was the first to announce changes to their cell
phone policy last week expanding their "talk time" prior to
departing and landing.
2. Accuracy of Baggage Scales Questioned
As some airlines reduced their weight allowances for baggage
and began charging fees for excess weight, the accuracy of baggage
scales has come into question. Weights and measures are
traditionally a local matter when it comes to enforcement.
However, in many places, no one is policing the airlines except
the carrier themselves. The Division of Measurement Standards for
the state of California's Department of Food and Agriculture said
enforcement does fall under its jurisdiction. The Chicago
Department of Aviation and the Illinois Department of Agriculture
said scale accuracy is up to the airlines in conjunction with the
federal government. However, the U.S. Department of Transportation
said there is nothing in its machinery giving it power to monitor
scales. (cnn.com)
3. ATA Airfare Sale
ATA is offering a Front Row Seat Sale and a Sun Sale. The Front
Row Seat Sale is valid for travel July 15 to December 18 and the
Sun Sale is valid for travel September 2 to September 30, 2003
when booked by July 14, 2003. Holiday blackout dates, and other
rules and restrictions apply. Please contact your World Travel
reservationist for additional details.
4. US Airways Expands Curbside and Kiosk Check-in at
Philadelphia International Airport
US Airways has introduced 12 new curbside check-in stations and
six new self-service check-in kiosks at Philadelphia International
Airport this week, giving customers the ability to check in at 18
new locations. Customers checking baggage at the curbside in
Philadelphia will now receive their boarding passes along with
their baggage receipts. Philadelphia originating customers without
checked baggage will also be able to obtain boarding passes at
kiosks on the walkways at Terminals B and C. The six new kiosks
are split equally between the B and C walkways, and are located in
front of the security checkpoints on the walkway bridges.
5. World Health Organization (WHO) Declares SARS Virus
Contained in all Affected Countries.
There is a huge relief among travelers and the airlines after
WHO declared that the SARS virus was contained in all affected
countries. Taiwan was the last area to be removed this past
weekend from the agency's warning list and the island's biggest
carrier, China Airlines, announced plans to restore full capacity
on services to Hong Kong by August 1, 2003. Cathay, which suffered
a major slump in passenger numbers while SARS was at its height,
plans to gradually restore its schedule to around 90 percent by
September. Meanwhile corporate travel departments are lifting
restrictions to these areas and European and U.S. carriers are
also restoring service to these regions.
6. Delta Expands New Business Fare Structure
Delta Air Lines last month expanded a new business fare
structure to include nonstop flights between its Salt Lake City
hub and 60 markets, including Boston, New York and San Francisco.
The move, which Delta said addresses customer requests, follows
similar pricing changes posted in March from Atlanta to 40
markets. Delta termed the new Salt Lake City business fare
structure "an expansion of a successful strategy" enacted in
Atlanta. The carrier would not divulge specific results of the
Atlanta fare redesign, saying only that "revenue performance meets
and exceeds our expectations." Delta acknowledged the new
unrestricted walk-up fares are not necessarily the lowest in a
given market but, in such cases, still are "competitive." They
were implemented on a long-term basis, though the airline said it
could make adjustments as warranted by market conditions and
performance. The new fares have limited availability and are
subject to certain blackout dates.
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