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WORLD TRAVEL’S INDUSTRY UPDATE

July 2, 2003

Featured Articles In This Issue

 

1. World Health Organization Declares Toronto SARS Free

2. Thousands File Complaints About Lost, Stolen, Damaged Luggage

3. Slower Checkpoints, More Traffic Leads to Delays

4. American Airlines News

5. US Airways Begins In-flight Cafe Service

6. United Airlines Offers JetConnect

 

1. World Health Organization Declares Toronto SARS Free

The World Health Organization (WHO) announced that Toronto is no longer infected with SARS. The Canadian city has gone through the mandatory 20-day incubation period without reporting a new case. Taiwan is the only place in the world where the disease is considered to remain, although it should be declared SARS-free on Saturday if no new cases are reported.

2. Thousands File Complaints About Lost, Stolen, Damaged Luggage

Airline passengers have filed 6,700 complaints about lost, stolen or damaged luggage since the Transportation Security Administration (TSA) began screening fliers' checked bags six months ago. Of the complaints filed, 6,000 are pending because it is still being determined whether it's the airlines or the TSA that should be held responsible. The airline industry does not report the number of claims it receives for lost, stolen or damaged luggage, It only reports baggage "mishandling," which includes luggage delays, so there is no way to compare recent complaints with past years. (CNN.com)

3. Slower Checkpoints, More Traffic Leads to Delays

Long security checkpoints at some of the largest airports in the United States, may cause major delays during Fourth of July weekend. Cutbacks in airport screeners have caused waits of up to two hours and missed flights. Some of the airports experiencing major delays due to cutbacks include, Hartsfield Airport (Atlanta), Baltimore/Washington International Airport, Los Angeles Airport and Seattle-Tacoma. (USA Today)

4. American Airlines News

Effective July 8, American Airlines customers will be able to use their cell phones longer before departures and sooner after landings on most aircraft as American becomes the first airline to increase "talk time" for customers on the ground. Customers will be able to use cell phones, two-way pagers and other electronic devices until the aircraft door is shut, giving them additional time to stay connected as they prepare to depart. Customers on most arriving flights will be able to use cell phones shortly after landing, while the aircraft is taxiing to the gate.

5. US Airways Begins In-flight Cafe Service

US Airways will begin an in-flight cafe service tomorrow on domestic flights of 700 miles or more. The service will offer deli-style meals for sale. The breakfast meal, which comprises a muffin, a honeydew and mandarin orange salad, yogurt with granola on the side and a bottle of spring water, costs $7. The two choices for lunch and dinner each cost $10 and include either a chicken caesar sandwich meal or a chicken salad meal. A new menu selection will be made available on the 16th of each month. Currently the meals can only be purchased with cash.

6. United Airlines Offers JetConnect

United Airlines announced that it is the first U.S. commercial carrier to offer Verizon Airfone JetConnect service, with two-way email capability, on its U.S. domestic flights. JetConnect is an in-flight email, instant messaging and text messaging service and is the only provider of email capabilities to passengers on U.S. commercial flights. JetConnect with Email service costs $15.98 per flight, plus $0.10 per KB of data over 2Kb. United has offered JetConnect service on select 767 domestic aircraft since December 2002, but is expanding to the JetConnect with Email service across its entire domestic fleet. By the end of the year, passengers on United aircraft will be able to send and receive email in-flight.

 

 

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