WORLD TRAVEL’S INDUSTRY UPDATE
July 2, 2003
Featured Articles In This Issue
1
. World Health Organization
Declares Toronto SARS Free
2. Thousands File Complaints About Lost,
Stolen, Damaged Luggage
3. Slower Checkpoints, More Traffic Leads
to Delays
4. American Airlines News
5. US Airways Begins In-flight Cafe
Service
6. United Airlines Offers JetConnect
1. World Health Organization Declares
Toronto SARS Free
The World Health Organization (WHO)
announced that Toronto is no longer infected with SARS. The
Canadian city has gone through the mandatory 20-day incubation
period without reporting a new case. Taiwan is the only place in
the world where the disease is considered to remain, although it
should be declared SARS-free on Saturday if no new cases are
reported.
2. Thousands File Complaints About Lost,
Stolen, Damaged Luggage
Airline passengers have filed 6,700
complaints about lost, stolen or damaged luggage since the
Transportation Security Administration (TSA) began screening
fliers' checked bags six months ago. Of the complaints filed,
6,000 are pending because it is still being determined whether
it's the airlines or the TSA that should be held responsible. The
airline industry does not report the number of claims it receives
for lost, stolen or damaged luggage, It only reports baggage
"mishandling," which includes luggage delays, so there is no way
to compare recent complaints with past years.
(CNN.com)
3. Slower Checkpoints, More Traffic Leads
to Delays
Long security checkpoints at some of the
largest airports in the United States, may cause major delays
during Fourth of July weekend. Cutbacks in airport screeners have
caused waits of up to two hours and missed flights. Some of the
airports experiencing major delays due to cutbacks include,
Hartsfield Airport (Atlanta), Baltimore/Washington International
Airport, Los Angeles Airport and Seattle-Tacoma.
(USA Today)
4. American Airlines News
Effective July 8, American Airlines
customers will be able to use their cell phones longer before
departures and sooner after landings on most aircraft as American
becomes the first airline to increase "talk time" for customers on
the ground. Customers will be able to use cell phones, two-way
pagers and other electronic devices until the aircraft door is
shut, giving them additional time to stay connected as they
prepare to depart. Customers on most arriving flights will be able
to use cell phones shortly after landing, while the aircraft is
taxiing to the gate.
5. US Airways Begins In-flight Cafe
Service
US Airways will begin an in-flight cafe
service tomorrow on domestic flights of 700 miles or more. The
service will offer deli-style meals for sale. The breakfast meal,
which comprises a muffin, a honeydew and mandarin orange salad,
yogurt with granola on the side and a bottle of spring water,
costs $7. The two choices for lunch and dinner each cost $10 and
include either a chicken caesar sandwich meal or a chicken salad
meal. A new menu selection will be made available on the 16th of
each month. Currently the meals can only be purchased with cash.
6. United Airlines Offers JetConnect
United Airlines announced that it is the
first U.S. commercial carrier to offer Verizon Airfone JetConnect
service, with two-way email capability, on its U.S. domestic
flights. JetConnect is an in-flight email, instant messaging and
text messaging service and is the only provider of email
capabilities to passengers on U.S. commercial flights. JetConnect
with Email service costs $15.98 per flight, plus $0.10 per KB of
data over 2Kb. United has offered JetConnect service on select 767
domestic aircraft since December 2002, but is expanding to the
JetConnect with Email service across its entire domestic fleet. By
the end of the year, passengers on United aircraft will be able to
send and receive email in-flight.
The World Travel Industry Update is sent EXCLUSIVELY to our
valued
clients. 800-341-2014 - Douglassville / 800-874-6700 - Malvern /
800-291-2424 - Leola
mail:
vacations@worldtravelinc.com