May 30, 2003

1. Airlines Reporting Corporation Implements New Airline Ticket Void Policy -

The Airline Reporting Corporation will be implementing the Business Process Improvement plan, which will limit the timeframe in which transactions may be modified or voided. Effective for tickets issued on or after June 2, airline customers will have 24 hours after purchasing a ticket to decide if in fact she/he wants the ticket. The ticket may be voided up to 24 hours after the reservation has been made, however, after that time the ticket may no longer be voided. Please make certain all travelers within your organization are aware of this new policy.

2. American Airlines Caps Certain Coach Class Fares and Announced Partial Reversal on Extra Leg Room

American Airlines will compete with low cost competition by capping coach class fares on routes between New York JFK and Long Beach, Orange County and San Jose, California. One-way coach class fares are priced at $299 or less excluding taxes and fees. American also plans to return to standard seating on 23 percent of its fleet. This change will take place primarily in aircraft’s serving leisure markets an area where customers say price and seat availability at low prices is predominantly how they choose a carrier.

3. Complimentary Limousine Service for Lufthansa’s Business Jet Passengers

Lufthansa now offers complimentary limousine service for passengers flying Lufthansa’s Business Jet between Newark and Dusseldorf or Newark and Munich. This service is available to all US originating passengers having purchased a Business Class ticket in either C or D class on Lufthansa flights LH409, LH408, LH413 and LH412. This offer is valid until August 31, 2003 for customers in the following areas: Eastern, PA (up to Allentown), Delaware, New Jersey, New York (New York City and Westchester) and Connecticut (up to Stamford). Other rules and restrictions may apply.

4. British Airways Removes First Class from Certain Routes

British Airway plans to eliminate first class seating on some of the carrier’s long-haul aircraft. Focusing on markets where demand for first class service is low, those being considered are Denver, Phoenix and San Diego all serviced by Boeing 777 aircraft.

On May 23 the World Health Organization (WHO) removed its recommendation that people postpone all but essential travel to Hong Kong. Toronto has been put back on the official list of SARS-affected areas but the World Health Organization is advising that travel to Canada’s largest city is still safe. A travel alert does not advise against travel, but informs travelers of a health concern and provides advice about specific precautions. For current updates visit WHO’s website at http://www.who.int

Effective June 1 Air Canada will no longer offer paper tickets for travel wholly within North America. For tickets issued for travel outside of North America, Air Canada will offer paper tickets for a fee (US$20/CA$30). However, Air Canada’s fee does not apply to paper tickets issued by travel agents.

The Department of State has issued warnings regarding travel for American citizens to Yemen and Liberia. For more information visit http://travel.state.gov