AIRLINE

Aeromexico

Aer Lingus

Policy Applicability

Tickets purchased through 4/19/03. war or a “code red” alert can be rescheduled without a change fee. 

Changes and tickets must be completed by 5/31/03 and may be rescheduled for travel to be completed by 12/31/03.

Aer Lingus has introduced a short-term policy to allow customers with non-changeable tickets traveling from the US to Ireland to cancel their travel dates free of charge.

All current and new bookings may be cancelled anytime up to 3/31/03 and rebooked for travel until the end 12/31/03.

Applicable Carriers

Fare Rules & Restrictions

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Only one voluntary change fee waiver will be permitted.

The unused ticket can be applied toward the purchase of a new ticket with no fee providing the passenger contacts AeroMexico prior to the original departure date at 1-800-237-6639.

If a passenger fails to contact AeroMexico prior to the original departure, this policy is not applicable.

Destinations and travel period may be changed and are subject to any difference in fare, taxes and surcharges.

Changes must be made at least 72 hours before departure. 

Only one change is allowed per booking.

Tickets remain non-refundable.

All other rules of the applicable fare remain in place.

AIRLINE

Air Canada

Air France

Policy Applicability

Effective immediately, customers holding discounted tickets for travel to/from the U.S. or international destinations during the next 30 days may change their travel dates without penalty, with all travel completed by 12/31/03.

Air France is waiving certain restrictions to allow customers more travel flexibility as tensions in the Middle East continue.

This policy will allow customers to change both their travel date and destination without paying the usual service charge required on most non-refundable economy fares.

Applicable Carriers

Applies to travel on Air Canada, Air Canada Jazz, Tango and Air Canada code share flights operated by ZIP and Star Alliance partners as well as Aeroplan reward travel.

Fare Rules & Restrictions

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Customers who have commenced travel to the U.S. or international destinations on discounted tickets and now wish to return earlier than planed to Canada or their point of origin may also rebook their travel at no penalty.

Regular travel restrictions on discounted tickets continue to apply for travel within Canada.

To be eligible, customers who choose to postpone their travel need to contact Air Canada Reservations at 1-888-247-2262 or their travel agent prior to the originally scheduled departure date.  Future reservations are subject to availability and applicable fare rules.

Air Canada continues to monitor developments closely and will communicate any future changes to its policies, if necessary.

To qualify, customers must have purchased tickets in the U.S. to any international destination.  The original tickets must be issued on or before 3/31/03 and have a departure date on or before 11/30/03. 

Changes (Dates/Destination in the same country) are valid on Air France coded flights only.

Passengers will be charged for any difference in fare due to changes resulting from unavailability of original booking class, travel during a higher travel period, different day of week, routing, upgrade of class or cabin.

Air France will continue to monitor the Middle East situation closely.  Our policy will be updated as conditions warrant.

AIRLINE

Air Jamaica

Air New Zealand

Policy Applicability

Customers with tickets for travel through 9/30/03, can reschedule without penalty.

The new travel must start within one year of the original travel date. 

Changes must be made before the original travel date.

Customers, who hold a confirmed and ticketed reservation to Europe, the United States, Australia and Asia and wish to change their travel plans due to the military conflict, will be able to postpone their travel or rebook up to and including 7/31/03.

Applicable Carriers

Fare Rules & Restrictions

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Passengers will be guaranteed the same fare as they were originally ticketed on within the applicable fare parameters.

Passengers, who have already started their journey and wish to return early as per their ticketed itinerary, will be permitted to change without penalty during the conflict period.

Any passenger who “no shows” for a flight will not be eligible for these provisions.  Normal ticketing conditions will apply.

The refund policy as per the applicable fare will apply.

Customers must be rebooked in the same booking class.

For customers changing to an alternative destination their full ticket price will be credited against the fare to their new destination.  Any difference in the two fares or additional taxes will need to be paid.

Change and service fees, however will be waived.

Customers traveling on Airpoints redemption tickets, who wish to change their travel plans due to the military conflict, will be able to postpone their travel or rebook up to and including 7/31/03.  Any difference in the Airpoints redemption value of differing destinations must be covered by the customers Airpoints.  This also applied to any Airpoints redemption bookings made on our partner airlines and Star Alliance carriers.

Future reservations will remain subject to availability and applicable Airpoints terms and conditions.  Change and service fees will be waived.

If Airpoints customers wish to cancel their booking, the booking can be cancelled with the appropriate points re-credited to their Airpoints account.

Any disruption resulting from the military conflict is deemed to be beyond Air New Zealand’s control and thus the airline is not liable for any ancillary product such as accommodation, meals, ground transportation and other passenger-related experience

AIRLINE

Air Tran Airways

Policy Applicability

Customers with reservations purchased prior to 3/20/03, will be given the option of requesting a credit for the value of the unused tickets to be used for up to one year from original date of purchase.

Travel must be originally scheduled to take place between 3/20 – 5/20/03.

Applicable Carriers

Fare Rules & Restrictions

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Customers must contact AirTran Airways prior to departure but no later than 4/01/03.

Customers who change their itinerary within these policy guidelines will not be required to pay a change fee, although they will be subject to availability and applicable changes in fares.

Customers with paper tickets must contact their travel agent to make changes.

Customers may contact AirTran Airways either via email by accessing the “Talk to AirTran Airways” link on the home page of airtran.com or may call 800-AIR-TRAN (in Atlanta, please call 770-994-8258).

AIRLINE

Alaska Airlines/Horizon Air

Alitalia

Policy Applicability

You can postpone your scheduled travel without incurring the standard $50 change fee.  This waiver of change fee will be one-time per ticket.

Policy applies to itineraries for travel between 3/19/03, and 5/18/03.

Passenger with tickets issued as of 3/19/03 may rebook their travel departing on/before 6/01/03.  The change must be made within 72 hours of original travel date and new travel must be completed by 12/31/03.

Applicable Carriers

Alaska Airlines or Horizon Air in the U.S., Canada and Mexico.

Fare Rules & Restrictions

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Tickets must be reissued before 4/19/03.

Rescheduled travel must be completed by 12/31/03.

Customer must cancel the original reservation before the original scheduled departure date.

The full value of the unused ticket may be used toward the purchase of a new ticket.  New ticket reservations will be subject to availability, applicable fare changes, and rules.

To cancel your reservation, you may do one of the following:

If your ticket was originally purchased through a travel agency, contact that travel agent to cancel and rebook your flight.

If you purchased your ticket directly with Alaska Airlines you can cancel your reservation now at alaskair.com.  When you wish to rebook your travel, call 1-800-ALASKAAIR.

If your reservations were booked using an Alaska or Horizon Air Mileage Plan Award, call 1-800-ALAKAAIR.  Miles can be re-deposited without a fee.  Change fees will be waived in accordance with the Alaska Airlines Assurance Policy. If your reservations where booked using a Partner Mileage Plan Award (e.g. British Airways), call 1-800-307-6912.   Miles can be re-deposited without a fee.  Change fees will be waived in accordance with the Alaska Airlines Assurance Policy.

Rebooking is subject to availability of the same class of service, must reflect the same itinerary and terms and conditions as originally booked.  Seasonal and/or weekend surcharges on the new travel dates will be collected when applicable, only the change fees are waived. 

Passenger who are already en route will be able to return to their airport of origin without paying any of the penalties required by the fare regulations.

In the case of cancellation and/or variation of scheduled flights for operational reasons, passengers holding valid tickets will receive assistance in the normal way, such as re-protection on other flights, or a refund for the value of the unused part of the ticket.

If the original class of service is not available tickets may be rebooked in the next available class of service and the passenger will be responsible for the difference between the fares.

If the value of the new ticket is lower than the original fare and the ticket is non-refundable the passenger will received a credit for the difference in the form of a certificate valid towards future travel on Alitalia.

Restricted tickets remain non-refundable, and cancellations and full refunds are not allowed.

AIRLINE

Alitalia (contd.)

Fare Rules & Restrictions (contd.)

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Passengers who have already used the outbound portion of their ticket and wish to delay their return date may do so up to the maximum validity of the fare.  For a longer stay the ticket will be stepped-up to the next applicable fare and the passenger will be responsible for the difference between the fares.

The above policies apply only to passengers holding tickets issued in the United States. 

This procedure does not apply to “no show” passengers (those who fail to check in or show up for their flights.)

All changes and re-bookings must be handled by the same entity (Alitalia ticket office, travel agency, and web-site) that issued the original ticket.

AIRLINE

All Nippon

Policy Applicability

The following special procedures will apply to passengers holding individual discount and promotional tickets such as “G.E.T” etc.

For passengers holding international tickets issued on/before 3/18/03, for travel before 4/08/03.

Applicable Carriers

Fare Rules & Restrictions

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One change maybe made to the travel schedule, irrespective of the applicable fare rule and at no charge.

Changes must be for itineraries to be completed up until and including 12/31/03.

(The above procedures also apply to mileage award tickets of ANA/ANK flights.  It may not be possible to meet your desired travel requirements depending on seat availability and applicable fare conditions.  Changes may not be possible on flights of airlines other than those of the ANA  Group).

Passengers wishing to postpone their itinerary should contact All Nippon Airways up until the day before the departure date. 

Reservations may be cancelled in the normal manner if no contact is received before the applicable date.

The above procedures will also apply to changes to unused ticket coupons of passengers who have already departed.

AIRLINE

America West

American Airlines

Policy Applicability

America West Airlines has CONCLUDED its expanded ticketing policy effective 12:01am MST, April 17, 2003. 

Waiver code “USA” no longer will be honored.

American’s “Comfort Level Policy”, offers flexibility to all customers, including those with U.S. domestic and international tickets, by allowing them to make a one-time change to their travel plans without paying the standard change fee. 

This policy applies to tickets purchased any time through 4/19/03 for travel through 5/18/03.

The policy also applies to passengers who started travel prior to 3/19/03 and wish to change their return.

Applicable Carriers

American Airlines, American Eagle and American Connection.

Fare Rules & Restrictions

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To take advantage of this policy, customers must make the change by 11:59PM 4/19/03 and no later than their originally scheduled date of travel.  Travel may be rescheduled for any date through 12/31/03. 

International tickets: 

Purchased between 3/07 – 3/31/03 (except between Canada and the U.S.) through 12/31/03 could be changed.  This policy, which is not contingent upon a military action of “code red”, still applies. 

American will allow customers who purchase tickets between those dates for travel through 12/31/03, to change their itinerary one-time without paying the standard change fee.  Tickets must be changed by 5/31/03, or by the originally scheduled travel date, whichever is earlier.  Travel may be rescheduled for any date through 12/31/03, and all re ticketed travel must be completed by that date.

Under both policies, customers changing tickets will be subject to any fare difference resulting from travel during a higher cost travel period or day of week, upgraded booking class

AIRLINE

American Airlines (contd.)

Fare Rules & Restrictions (contd.).

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or cabin, and/or increased passenger facility charges and/or tax increases. 

Original ticket price will be credited against the rescheduled ticket price. 

Any difference in fare due to change in cities, travel during a higher travel period, higher day of week, upgraded booking class or cabin, increased passenger facility charges and/or tax increases will be collected.

When the change results in a lower ticket price, credit will be given in the form of a non-refundable voucher for future travel on American Airlines, American Eagle and American connection.

Travel Agencies may issue an MCO for the residual amount.  The MCO “must” be made payable to “American Airlines for Transportation Only”. Show NON-REFUNDABLE VALID ON AA ONLY in endorsement box

Rescheduled travel must adhere to any applicable advance purchase and minimum/maximum stay requirements.

Applicable change fees will be waived if all conditions of the fare rules are met.  All changes are subject to availability.

Any passenger who “no shows for a flight will not be eligible to rebook or have the original ticket reissued under this policy.

AIRLINE

ATA (American Trans Air)

British Airways

Policy Applicability

Customers who want to purchase airline tickets for future travel but are hesitant due to the conflict in Iraq can do so without incurring fees and penalties.  ATA has established a flexible travel policy that waives standard rebooking fees for customers who wish to change their plans.  This change is effective immediately.

This policy applies to customers holding tickets issued prior to 3/19/03.

Policy applies to bookings sold and ticketed prior to 3/12/03 for travel through 4/07/03.

New booking sold and ticketed from 3/12/03 4/21/03  for travel 4/01-12/31/03.

The one free change to the reservation must be made by 5/31/03.

Applicable Airlines

Valid on British Airways or Qantas long haul transatlantic services to any destination British Airways flies to for travel purchased in North America.  Flights on code share and franchise operated routes are not included.

Fare Rules & Restrictions

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Customers will be allowed to postpone their travel and apply the full value of the unused ticket toward the purchase of a new ticket, with no change fee, as long as travel initiated within 90 days from the start of the conflict.

Customers will need to contact ATA prior to their originally scheduled departure and make arrangements to postpone travel.  Future reservations will be subject to availability and applicable fare rules.

Tickets purchased after 3/19/03, will be subject to rules applicable to the fare purchased.

ATA will continue to monitor the situation and make policy changes as necessary or appropriate.

This policy applies to through-ticketed journeys purchased in North American for transatlantic travel from North America to any British Airways online destination around the world.

British Airways will allow 1 change; free of charge, into the same class of service as originally booked.  One change is defined as: 1) one change on the outbound flight only, or 2) one change on the inbound flight only, or 3) one change to both the outbound and inbound flight in same transaction.

Any seasonal or weekend differentials must still be collected.

The original minimum/maximum stay rules apply and all travel must be completed by 12/31/03.

Any rebooking must be in the same class of service as originally booked.  This applies to all fares including wholesales, consolidator, adhoc groups etc.  For Group bookings this policy is subject to space availability, and re-negotiation of Nett Rate.

AIRLINE

British Airways (contd.)

Fare Rules & Restrictions (contd.)

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All changes to a booking must be at least 72hours prior to the outbound departure date.

The one free change to the reservation must be made by 5/31/03.

“No show” passengers will not be permitted to make change and will forfeit the value of their ticket. Passengers that hold restricted tickets that “no show” remain non-refundable, and cancellations and refunds will not be permitted.

Once the changes have been made, the passenger can retain their tickets for use on their rebooked journey with British Airways.

All you need to do is contact the location where you made your original booking to make any changes on your booking. 

Bookings through Travel Agencies or online partners (i.e. Expedia, Orbitz, and Travelocity) must be referred to original travel agencies/partners.

Add-ons (not separate tickets) booked as part of an eligible transatlantic long-haul fare are included in this promotion.

The permissible ticket changes outlined in this policy can be made without a waiver.

British Airways will continue to monitor the situation and post all updates on AskBa.

AIRLINE

British Midland (BMI)

Cathay Pacific

Policy Applicability

All customers with tickets issued on/before 3/31/03, with travel dates on/before 5/18/03, may postpone their travel to be completed by 12/31/03 without any change fee penalty.

This policy includes BMI passengers ticketed on BMI, originating on any BMI/United code share flight in the USA for travel to Manchester and connecting flights to Glasgow, Edinburgh and Aberdeen.

Passengers holding confirmed bookings on Cathay Pacific’s services to Dubai, Bahrain and Riyadh for departure through 5/17/03 may change their travel plans without paying a penalty charge.

Rescheduled travel must be completed by 9/30/03.

Customers are advised to make the change on/before 4/17/03.

Applicable Carriers

Fare Rules & Restrictions

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Travel must be postponed prior to scheduled departure date or 4/19/03, whichever comes first.

One change will be allowed per ticket as part of this policy.

In cases where travel has already commenced prior to the implementation of this policy, and the customer wishes to postpone travel on the return flight, rebooked travel must commence by 5/18/03.

For customers who choose to postpone travel and reschedule for future flight, the full value of the unused ticket will be applied toward the purchase of the new ticket with no re-ticketing fee.

If the new fare is lower than the original fare and the original ticket was non-refundable, please issue the customer an MCO for the difference; endorse “valid for use on BD fights only”. 

If the fare is higher the customer will be required to pay the difference.

Conditions of the postponed/rebooked itinerary are mandated by the rules of the new fare.

There are currently no changes to the booking policy on BMI’s domestic and European services. 

All changes are subject to space availability.

Any passenger with a confirmed booking who does not show up for the flight without prior notice to Cathay Pacific will not be eligible for the above flexibility.

Customers may be subject to fare difference payment resulting from travel during a higher cost travel season or day of week. 

Rescheduled travel must adhere to other applicable travel requirements stipulated by the original ticket rules.

AIRLINE

Continental Airlines

Delta Air Lines

Policy Applicability

Continental customers who have purchased tickets for U.S. domestic and international travel through 5/18 may make a one-time change to their travel plans without paying the standard change fee.  To take advantage of the new policy, customers must make the change by the earlier of 4/19 or originally scheduled date of travel. 

Travel may be rescheduled for any date through 12/31/03. 

These policies are subject to change, with or without notice.

Policy applies to restricted-fare transatlantic tickets issued on/before 3/19/03 for travel scheduled from 3/19-12/31/03; and domestic U.S. and non-transatlantic tickets issued on/before 3/19/03 for travel scheduled to begin by 5/31/03.

A refund will not be given, and the customer must pay any difference in fare.  A non-refundable Delta travel credit will be given if the new itinerary results in a lower fare.  Original reservation must be canceled at least 1 day prior to originally scheduled departure date.  New travel must be created and tickets reissued by 5/31/03.  All travel must be completed by 12/31/03.  Only one voluntary change is allowed.

Applicable Carriers

Continental, Continental Express, Continental Connection, Continental Micronesia and code share flights operated by Virgin Atlantic.

Delta, Delta Express, Delta Shuttle, Delta Connection and Delta’s worldwide partners.  For more information, please go to delta.com.

Fare Rules & Restrictions

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Separately, tickets purchased between 3/05/03 – 3/31/03 for International travel (except between Canada and the U.S., between the US and Guam, Saipan, Micronesia, Palau and Marshall Islands and within Guam, Saipan, Micronesia, Palau, Marshall Islands) through 12/31, may change their itinerary one time without paying the standard change fee. Tickets must be changed by 5/31/03, or by the originally scheduled travel date whichever is earlier.  Travel may be rescheduled for any date through 12/31/03 and all re-ticketed travel must be completed by that date.

Under both policies, customers changing tickets will be subject to any fare difference resulting from travel during a higher cost travel period or day of week, upgraded booking class or cabin, and/or increased passenger facility charges and/or tax increases.  Original ticket price will be credited against the rescheduled ticket price. 

Tickets may be exchanged for travel to any destination within the Delta network. 

Passengers will be charged for any fare difference in fare due to changes resulting from travel during a higher travel period, higher day of week fares, upgraded booking class/cabin, and/or tax increase for voluntary changes.  A non-refundable travel credit will be given when the change results in a lower ticket price.  All fare rules of the new itinerary must be adhered to.  Applicable change fees will be waived if all conditions of the policy and fare rules are met.

The names of passengers traveling must remain the same as the original tickets.  All changes to dates/destinations are subject to availability. 

AIRLINES

Continental (contd.)

Delta Airlines (contd.)

Fare Rules & Restrictions (contd.)

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Non-refundable travel credit will be given when the change results in a lower ticket price.

Rescheduled travel must adhere to any applicable advance purchase and minimum/maximum stay requirements. 

Applicable change fees will be waived if all conditions of the fare rules are met. 

All changes are subject to availability. 

Any passenger who “no shows” for a flight will not be eligible to re-book or have the original ticket reissued under these policies.

This waiver of penalties is valid for one itinerary change. 

Original reservations must be changed at least 1 day in advance.

Ticket value will remain non-refundable for all voluntary changes.  Cancellations and refunds are not allowed for voluntary changes.

If passenger en route wishes to return home early, Delta will waive applicable change fees if all conditions of the travel policy and fare rules are met.  Refunds will not be given.  Names of passengers traveling must remain the same as the original tickets. 

All changes to dates are subject to availability.

Any passenger who “no shows a flight will not be eligible to rebook or have the original ticket reissued under these policies.

Note:  Travel agencies are permitted to reissue tickets following the fare rule policies.  This includes one free change per ticket.  PNR must be documented with the following information:

3OSI YY CHG PER FLEX TKT POLICY 19MAR03.

AIRLINES

Frontier

Great Lakes Aviation

Policy Applicability

Customers holding previously issued tickets that had been purchased on/before midnight (MST) 3/25/03 for travel between 3/19-6/19/03 can make a one-time itinerary change without incurring the standard administrative fee. 

Tickets must be reissued by 5/01/03, and the new travel must be completed by 12/31/03.

Customers with tickets issued on/before 3/20/03, with travel dates on/before 6/19/03, may postpone their travel to be completed by 12/31/03 without penalty

Applicable Carriers

Frontier and Frontier JetExpress.  Entire route system, including Mexico destinations.

Fare Rules & Restrictions

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Customers must call Frontier Airlines reservations at 1-800-432-1359 before their first travel date or by 5/01/03, whichever comes first, in order to receive the administrative fee waiver.

Customers may also ask their travel agent to rebook their flight.

Customers must qualify for all of the requirements of the new fare, and will be responsible for any difference in fare.

If you have purchased your ticket after 3/25/03, you are subject to the normal fare rules and policies.

For customers who choose to postpone travel and reschedule for future flight, the full value of the unused ticket will be applied toward the purchase of the new ticket with no re-ticketing fee.

If the new fare is lower than the original fare and original ticket is non-refundable, customer will be issued a travel voucher for the difference.

 If the fare is higher, the customer will be required to pay the difference in fare.

Originating travel must fall within the qualifying travel dates and to postpone their travel, customers will need to contact Great Lakes Airlines or their travel professions prior to their originally scheduled departure or 4/19/03, whichever comes first.

One change per ticket will be allowed under this waiver.  Conditions for the postpone/rebooked itinerary are mandated by the rules of the new fare.

For customers who are en-route, the change/cancellation fee one-time to allow flexibility for customers who want to change their plans.  The re-booked travel must occur by 6/19/03.

AIRLINE

Hawaiian Air

Policy Applicability

. Hawaiian will waive the applicable reservation change fees for travel on any Hawaiian Airlines flight purchased within 90 days of 3/19/03.

Customers must contact Hawaiian’s reservations department within 90 days of 3/19/03 or by their originally scheduled travel date, whichever is earliest. 

Travel can be rescheduled for any date through 12/31/03.

Applicable Carriers

Fare Rules & Restrictions

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The waiver is good for one reservation change only.  Additional reservation changes will require applicable fees.

Customers will be required to pay for any difference in fares that may result from a change. 

In addition, current refunds and cancellation policies remain in effect.

 

AIRLINE

Iberia

Icelandair

Policy Applicability

Customers holding Iberia tickets issued on/before 3/31/03 which include flights to/from USA, Central America via Miami, Israel, Egypt and Turkey with travel dates up to 5/31/03, may change or postpone their travel. 

New departure date must be no later than on/before 12/31/03.

All tickets for an Icelandair-operated scheduled flight purchased before 03/31/03, using a previously restricted fare for travel before 5/31/03, may be changed without penalt