AIRLINE

Aeromexico

Aer Lingus

Policy Applicability

Tickets purchased through 4/19/03. war or a “code red” alert can be rescheduled without a change fee. 

Changes and tickets must be completed by 5/31/03 and may be rescheduled for travel to be completed by 12/31/03.

Aer Lingus has introduced a short-term policy to allow customers with non-changeable tickets traveling from the US to Ireland to cancel their travel dates free of charge.

All current and new bookings may be cancelled anytime up to 3/31/03 and rebooked for travel until the end 12/31/03.

Applicable Carriers

Fare Rules & Restrictions

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Only one voluntary change fee waiver will be permitted.

The unused ticket can be applied toward the purchase of a new ticket with no fee providing the passenger contacts AeroMexico prior to the original departure date at 1-800-237-6639.

If a passenger fails to contact AeroMexico prior to the original departure, this policy is not applicable.

Destinations and travel period may be changed and are subject to any difference in fare, taxes and surcharges.

Changes must be made at least 72 hours before departure. 

Only one change is allowed per booking.

Tickets remain non-refundable.

All other rules of the applicable fare remain in place.

AIRLINE

Air Canada

Air France

Policy Applicability

Effective immediately, customers holding discounted tickets for travel to/from the U.S. or international destinations during the next 30 days may change their travel dates without penalty, with all travel completed by 12/31/03.

Air France is waiving certain restrictions to allow customers more travel flexibility as tensions in the Middle East continue.

This policy will allow customers to change both their travel date and destination without paying the usual service charge required on most non-refundable economy fares.

Applicable Carriers

Applies to travel on Air Canada, Air Canada Jazz, Tango and Air Canada code share flights operated by ZIP and Star Alliance partners as well as Aeroplan reward travel.

Fare Rules & Restrictions

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Customers who have commenced travel to the U.S. or international destinations on discounted tickets and now wish to return earlier than planed to Canada or their point of origin may also rebook their travel at no penalty.

Regular travel restrictions on discounted tickets continue to apply for travel within Canada.

To be eligible, customers who choose to postpone their travel need to contact Air Canada Reservations at 1-888-247-2262 or their travel agent prior to the originally scheduled departure date.  Future reservations are subject to availability and applicable fare rules.

Air Canada continues to monitor developments closely and will communicate any future changes to its policies, if necessary.

To qualify, customers must have purchased tickets in the U.S. to any international destination.  The original tickets must be issued on or before 3/31/03 and have a departure date on or before 11/30/03. 

Changes (Dates/Destination in the same country) are valid on Air France coded flights only.

Passengers will be charged for any difference in fare due to changes resulting from unavailability of original booking class, travel during a higher travel period, different day of week, routing, upgrade of class or cabin.

Air France will continue to monitor the Middle East situation closely.  Our policy will be updated as conditions warrant.

AIRLINE

Air Jamaica

Air New Zealand

Policy Applicability

Customers with tickets for travel through 9/30/03, can reschedule without penalty.

The new travel must start within one year of the original travel date. 

Changes must be made before the original travel date.

Customers, who hold a confirmed and ticketed reservation to Europe, the United States, Australia and Asia and wish to change their travel plans due to the military conflict, will be able to postpone their travel or rebook up to and including 7/31/03.

Applicable Carriers

Fare Rules & Restrictions

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Passengers will be guaranteed the same fare as they were originally ticketed on within the applicable fare parameters.

Passengers, who have already started their journey and wish to return early as per their ticketed itinerary, will be permitted to change without penalty during the conflict period.

Any passenger who “no shows” for a flight will not be eligible for these provisions.  Normal ticketing conditions will apply.

The refund policy as per the applicable fare will apply.

Customers must be rebooked in the same booking class.

For customers changing to an alternative destination their full ticket price will be credited against the fare to their new destination.  Any difference in the two fares or additional taxes will need to be paid.

Change and service fees, however will be waived.

Customers traveling on Airpoints redemption tickets, who wish to change their travel plans due to the military conflict, will be able to postpone their travel or rebook up to and including 7/31/03.  Any difference in the Airpoints redemption value of differing destinations must be covered by the customers Airpoints.  This also applied to any Airpoints redemption bookings made on our partner airlines and Star Alliance carriers.

Future reservations will remain subject to availability and applicable Airpoints terms and conditions.  Change and service fees will be waived.

If Airpoints customers wish to cancel their booking, the booking can be cancelled with the appropriate points re-credited to their Airpoints account.

Any disruption resulting from the military conflict is deemed to be beyond Air New Zealand’s control and thus the airline is not liable for any ancillary product such as accommodation, meals, ground transportation and other passenger-related experience

AIRLINE

Air Tran Airways

Policy Applicability

Customers with reservations purchased prior to 3/20/03, will be given the option of requesting a credit for the value of the unused tickets to be used for up to one year from original date of purchase.

Travel must be originally scheduled to take place between 3/20 – 5/20/03.

Applicable Carriers

Fare Rules & Restrictions

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Customers must contact AirTran Airways prior to departure but no later than 4/01/03.

Customers who change their itinerary within these policy guidelines will not be required to pay a change fee, although they will be subject to availability and applicable changes in fares.

Customers with paper tickets must contact their travel agent to make changes.

Customers may contact AirTran Airways either via email by accessing the “Talk to AirTran Airways” link on the home page of airtran.com or may call 800-AIR-TRAN (in Atlanta, please call 770-994-8258).

AIRLINE

Alaska Airlines/Horizon Air

Alitalia

Policy Applicability

You can postpone your scheduled travel without incurring the standard $50 change fee.  This waiver of change fee will be one-time per ticket.

Policy applies to itineraries for travel between 3/19/03, and 5/18/03.

Passenger with tickets issued as of 3/19/03 may rebook their travel departing on/before 6/01/03.  The change must be made within 72 hours of original travel date and new travel must be completed by 12/31/03.

Applicable Carriers

Alaska Airlines or Horizon Air in the U.S., Canada and Mexico.

Fare Rules & Restrictions

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Tickets must be reissued before 4/19/03.

Rescheduled travel must be completed by 12/31/03.

Customer must cancel the original reservation before the original scheduled departure date.

The full value of the unused ticket may be used toward the purchase of a new ticket.  New ticket reservations will be subject to availability, applicable fare changes, and rules.

To cancel your reservation, you may do one of the following:

If your ticket was originally purchased through a travel agency, contact that travel agent to cancel and rebook your flight.

If you purchased your ticket directly with Alaska Airlines you can cancel your reservation now at alaskair.com.  When you wish to rebook your travel, call 1-800-ALASKAAIR.

If your reservations were booked using an Alaska or Horizon Air Mileage Plan Award, call 1-800-ALAKAAIR.  Miles can be re-deposited without a fee.  Change fees will be waived in accordance with the Alaska Airlines Assurance Policy. If your reservations where booked using a Partner Mileage Plan Award (e.g. British Airways), call 1-800-307-6912.   Miles can be re-deposited without a fee.  Change fees will be waived in accordance with the Alaska Airlines Assurance Policy.

Rebooking is subject to availability of the same class of service, must reflect the same itinerary and terms and conditions as originally booked.  Seasonal and/or weekend surcharges on the new travel dates will be collected when applicable, only the change fees are waived. 

Passenger who are already en route will be able to return to their airport of origin without paying any of the penalties required by the fare regulations.

In the case of cancellation and/or variation of scheduled flights for operational reasons, passengers holding valid tickets will receive assistance in the normal way, such as re-protection on other flights, or a refund for the value of the unused part of the ticket.

If the original class of service is not available tickets may be rebooked in the next available class of service and the passenger will be responsible for the difference between the fares.

If the value of the new ticket is lower than the original fare and the ticket is non-refundable the passenger will received a credit for the difference in the form of a certificate valid towards future travel on Alitalia.

Restricted tickets remain non-refundable, and cancellations and full refunds are not allowed.

AIRLINE

Alitalia (contd.)

Fare Rules & Restrictions (contd.)

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Passengers who have already used the outbound portion of their ticket and wish to delay their return date may do so up to the maximum validity of the fare.  For a longer stay the ticket will be stepped-up to the next applicable fare and the passenger will be responsible for the difference between the fares.

The above policies apply only to passengers holding tickets issued in the United States. 

This procedure does not apply to “no show” passengers (those who fail to check in or show up for their flights.)

All changes and re-bookings must be handled by the same entity (Alitalia ticket office, travel agency, and web-site) that issued the original ticket.

AIRLINE

All Nippon

Policy Applicability

The following special procedures will apply to passengers holding individual discount and promotional tickets such as “G.E.T” etc.

For passengers holding international tickets issued on/before 3/18/03, for travel before 4/08/03.

Applicable Carriers

Fare Rules & Restrictions

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One change maybe made to the travel schedule, irrespective of the applicable fare rule and at no charge.

Changes must be for itineraries to be completed up until and including 12/31/03.

(The above procedures also apply to mileage award tickets of ANA/ANK flights.  It may not be possible to meet your desired travel requirements depending on seat availability and applicable fare conditions.  Changes may not be possible on flights of airlines other than those of the ANA  Group).

Passengers wishing to postpone their itinerary should contact All Nippon Airways up until the day before the departure date. 

Reservations may be cancelled in the normal manner if no contact is received before the applicable date.

The above procedures will also apply to changes to unused ticket coupons of passengers who have already departed.

AIRLINE

America West

American Airlines

Policy Applicability

America West Airlines has CONCLUDED its expanded ticketing policy effective 12:01am MST, April 17, 2003. 

Waiver code “USA” no longer will be honored.

American’s “Comfort Level Policy”, offers flexibility to all customers, including those with U.S. domestic and international tickets, by allowing them to make a one-time change to their travel plans without paying the standard change fee. 

This policy applies to tickets purchased any time through 4/19/03 for travel through 5/18/03.

The policy also applies to passengers who started travel prior to 3/19/03 and wish to change their return.

Applicable Carriers

American Airlines, American Eagle and American Connection.

Fare Rules & Restrictions

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To take advantage of this policy, customers must make the change by 11:59PM 4/19/03 and no later than their originally scheduled date of travel.  Travel may be rescheduled for any date through 12/31/03. 

International tickets: 

Purchased between 3/07 – 3/31/03 (except between Canada and the U.S.) through 12/31/03 could be changed.  This policy, which is not contingent upon a military action of “code red”, still applies. 

American will allow customers who purchase tickets between those dates for travel through 12/31/03, to change their itinerary one-time without paying the standard change fee.  Tickets must be changed by 5/31/03, or by the originally scheduled travel date, whichever is earlier.  Travel may be rescheduled for any date through 12/31/03, and all re ticketed travel must be completed by that date.

Under both policies, customers changing tickets will be subject to any fare difference resulting from travel during a higher cost travel period or day of week, upgraded booking class

AIRLINE

American Airlines (contd.)

Fare Rules & Restrictions (contd.).

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or cabin, and/or increased passenger facility charges and/or tax increases. 

Original ticket price will be credited against the rescheduled ticket price. 

Any difference in fare due to change in cities, travel during a higher travel period, higher day of week, upgraded booking class or cabin, increased passenger facility charges and/or tax increases will be collected.

When the change results in a lower ticket price, credit will be given in the form of a non-refundable voucher for future travel on American Airlines, American Eagle and American connection.

Travel Agencies may issue an MCO for the residual amount.  The MCO “must” be made payable to “American Airlines for Transportation Only”. Show NON-REFUNDABLE VALID ON AA ONLY in endorsement box

Rescheduled travel must adhere to any applicable advance purchase and minimum/maximum stay requirements.

Applicable change fees will be waived if all conditions of the fare rules are met.  All changes are subject to availability.

Any passenger who “no shows for a flight will not be eligible to rebook or have the original ticket reissued under this policy.

AIRLINE

ATA (American Trans Air)

British Airways

Policy Applicability

Customers who want to purchase airline tickets for future travel but are hesitant due to the conflict in Iraq can do so without incurring fees and penalties.  ATA has established a flexible travel policy that waives standard rebooking fees for customers who wish to change their plans.  This change is effective immediately.

This policy applies to customers holding tickets issued prior to 3/19/03.

Policy applies to bookings sold and ticketed prior to 3/12/03 for travel through 4/07/03.

New booking sold and ticketed from 3/12/03 4/21/03  for travel 4/01-12/31/03.

The one free change to the reservation must be made by 5/31/03.

Applicable Airlines

Valid on British Airways or Qantas long haul transatlantic services to any destination British Airways flies to for travel purchased in North America.  Flights on code share and franchise operated routes are not included.

Fare Rules & Restrictions

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Customers will be allowed to postpone their travel and apply the full value of the unused ticket toward the purchase of a new ticket, with no change fee, as long as travel initiated within 90 days from the start of the conflict.

Customers will need to contact ATA prior to their originally scheduled departure and make arrangements to postpone travel.  Future reservations will be subject to availability and applicable fare rules.

Tickets purchased after 3/19/03, will be subject to rules applicable to the fare purchased.

ATA will continue to monitor the situation and make policy changes as necessary or appropriate.

This policy applies to through-ticketed journeys purchased in North American for transatlantic travel from North America to any British Airways online destination around the world.

British Airways will allow 1 change; free of charge, into the same class of service as originally booked.  One change is defined as: 1) one change on the outbound flight only, or 2) one change on the inbound flight only, or 3) one change to both the outbound and inbound flight in same transaction.

Any seasonal or weekend differentials must still be collected.

The original minimum/maximum stay rules apply and all travel must be completed by 12/31/03.

Any rebooking must be in the same class of service as originally booked.  This applies to all fares including wholesales, consolidator, adhoc groups etc.  For Group bookings this policy is subject to space availability, and re-negotiation of Nett Rate.

AIRLINE

British Airways (contd.)

Fare Rules & Restrictions (contd.)

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All changes to a booking must be at least 72hours prior to the outbound departure date.

The one free change to the reservation must be made by 5/31/03.

“No show” passengers will not be permitted to make change and will forfeit the value of their ticket. Passengers that hold restricted tickets that “no show” remain non-refundable, and cancellations and refunds will not be permitted.

Once the changes have been made, the passenger can retain their tickets for use on their rebooked journey with British Airways.

All you need to do is contact the location where you made your original booking to make any changes on your booking. 

Bookings through Travel Agencies or online partners (i.e. Expedia, Orbitz, and Travelocity) must be referred to original travel agencies/partners.

Add-ons (not separate tickets) booked as part of an eligible transatlantic long-haul fare are included in this promotion.

The permissible ticket changes outlined in this policy can be made without a waiver.

British Airways will continue to monitor the situation and post all updates on AskBa.

AIRLINE

British Midland (BMI)

Cathay Pacific

Policy Applicability

All customers with tickets issued on/before 3/31/03, with travel dates on/before 5/18/03, may postpone their travel to be completed by 12/31/03 without any change fee penalty.

This policy includes BMI passengers ticketed on BMI, originating on any BMI/United code share flight in the USA for travel to Manchester and connecting flights to Glasgow, Edinburgh and Aberdeen.

Passengers holding confirmed bookings on Cathay Pacific’s services to Dubai, Bahrain and Riyadh for departure through 5/17/03 may change their travel plans without paying a penalty charge.

Rescheduled travel must be completed by 9/30/03.

Customers are advised to make the change on/before 4/17/03.

Applicable Carriers

Fare Rules & Restrictions

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Travel must be postponed prior to scheduled departure date or 4/19/03, whichever comes first.

One change will be allowed per ticket as part of this policy.

In cases where travel has already commenced prior to the implementation of this policy, and the customer wishes to postpone travel on the return flight, rebooked travel must commence by 5/18/03.

For customers who choose to postpone travel and reschedule for future flight, the full value of the unused ticket will be applied toward the purchase of the new ticket with no re-ticketing fee.

If the new fare is lower than the original fare and the original ticket was non-refundable, please issue the customer an MCO for the difference; endorse “valid for use on BD fights only”. 

If the fare is higher the customer will be required to pay the difference.

Conditions of the postponed/rebooked itinerary are mandated by the rules of the new fare.

There are currently no changes to the booking policy on BMI’s domestic and European services. 

All changes are subject to space availability.

Any passenger with a confirmed booking who does not show up for the flight without prior notice to Cathay Pacific will not be eligible for the above flexibility.

Customers may be subject to fare difference payment resulting from travel during a higher cost travel season or day of week. 

Rescheduled travel must adhere to other applicable travel requirements stipulated by the original ticket rules.

AIRLINE

Continental Airlines

Delta Air Lines

Policy Applicability

Continental customers who have purchased tickets for U.S. domestic and international travel through 5/18 may make a one-time change to their travel plans without paying the standard change fee.  To take advantage of the new policy, customers must make the change by the earlier of 4/19 or originally scheduled date of travel. 

Travel may be rescheduled for any date through 12/31/03. 

These policies are subject to change, with or without notice.

Policy applies to restricted-fare transatlantic tickets issued on/before 3/19/03 for travel scheduled from 3/19-12/31/03; and domestic U.S. and non-transatlantic tickets issued on/before 3/19/03 for travel scheduled to begin by 5/31/03.

A refund will not be given, and the customer must pay any difference in fare.  A non-refundable Delta travel credit will be given if the new itinerary results in a lower fare.  Original reservation must be canceled at least 1 day prior to originally scheduled departure date.  New travel must be created and tickets reissued by 5/31/03.  All travel must be completed by 12/31/03.  Only one voluntary change is allowed.

Applicable Carriers

Continental, Continental Express, Continental Connection, Continental Micronesia and code share flights operated by Virgin Atlantic.

Delta, Delta Express, Delta Shuttle, Delta Connection and Delta’s worldwide partners.  For more information, please go to delta.com.

Fare Rules & Restrictions

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Separately, tickets purchased between 3/05/03 – 3/31/03 for International travel (except between Canada and the U.S., between the US and Guam, Saipan, Micronesia, Palau and Marshall Islands and within Guam, Saipan, Micronesia, Palau, Marshall Islands) through 12/31, may change their itinerary one time without paying the standard change fee. Tickets must be changed by 5/31/03, or by the originally scheduled travel date whichever is earlier.  Travel may be rescheduled for any date through 12/31/03 and all re-ticketed travel must be completed by that date.

Under both policies, customers changing tickets will be subject to any fare difference resulting from travel during a higher cost travel period or day of week, upgraded booking class or cabin, and/or increased passenger facility charges and/or tax increases.  Original ticket price will be credited against the rescheduled ticket price. 

Tickets may be exchanged for travel to any destination within the Delta network. 

Passengers will be charged for any fare difference in fare due to changes resulting from travel during a higher travel period, higher day of week fares, upgraded booking class/cabin, and/or tax increase for voluntary changes.  A non-refundable travel credit will be given when the change results in a lower ticket price.  All fare rules of the new itinerary must be adhered to.  Applicable change fees will be waived if all conditions of the policy and fare rules are met.

The names of passengers traveling must remain the same as the original tickets.  All changes to dates/destinations are subject to availability. 

AIRLINES

Continental (contd.)

Delta Airlines (contd.)

Fare Rules & Restrictions (contd.)

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Non-refundable travel credit will be given when the change results in a lower ticket price.

Rescheduled travel must adhere to any applicable advance purchase and minimum/maximum stay requirements. 

Applicable change fees will be waived if all conditions of the fare rules are met. 

All changes are subject to availability. 

Any passenger who “no shows” for a flight will not be eligible to re-book or have the original ticket reissued under these policies.

This waiver of penalties is valid for one itinerary change. 

Original reservations must be changed at least 1 day in advance.

Ticket value will remain non-refundable for all voluntary changes.  Cancellations and refunds are not allowed for voluntary changes.

If passenger en route wishes to return home early, Delta will waive applicable change fees if all conditions of the travel policy and fare rules are met.  Refunds will not be given.  Names of passengers traveling must remain the same as the original tickets. 

All changes to dates are subject to availability.

Any passenger who “no shows a flight will not be eligible to rebook or have the original ticket reissued under these policies.

Note:  Travel agencies are permitted to reissue tickets following the fare rule policies.  This includes one free change per ticket.  PNR must be documented with the following information:

3OSI YY CHG PER FLEX TKT POLICY 19MAR03.

AIRLINES

Frontier

Great Lakes Aviation

Policy Applicability

Customers holding previously issued tickets that had been purchased on/before midnight (MST) 3/25/03 for travel between 3/19-6/19/03 can make a one-time itinerary change without incurring the standard administrative fee. 

Tickets must be reissued by 5/01/03, and the new travel must be completed by 12/31/03.

Customers with tickets issued on/before 3/20/03, with travel dates on/before 6/19/03, may postpone their travel to be completed by 12/31/03 without penalty

Applicable Carriers

Frontier and Frontier JetExpress.  Entire route system, including Mexico destinations.

Fare Rules & Restrictions

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Customers must call Frontier Airlines reservations at 1-800-432-1359 before their first travel date or by 5/01/03, whichever comes first, in order to receive the administrative fee waiver.

Customers may also ask their travel agent to rebook their flight.

Customers must qualify for all of the requirements of the new fare, and will be responsible for any difference in fare.

If you have purchased your ticket after 3/25/03, you are subject to the normal fare rules and policies.

For customers who choose to postpone travel and reschedule for future flight, the full value of the unused ticket will be applied toward the purchase of the new ticket with no re-ticketing fee.

If the new fare is lower than the original fare and original ticket is non-refundable, customer will be issued a travel voucher for the difference.

 If the fare is higher, the customer will be required to pay the difference in fare.

Originating travel must fall within the qualifying travel dates and to postpone their travel, customers will need to contact Great Lakes Airlines or their travel professions prior to their originally scheduled departure or 4/19/03, whichever comes first.

One change per ticket will be allowed under this waiver.  Conditions for the postpone/rebooked itinerary are mandated by the rules of the new fare.

For customers who are en-route, the change/cancellation fee one-time to allow flexibility for customers who want to change their plans.  The re-booked travel must occur by 6/19/03.

AIRLINE

Hawaiian Air

Policy Applicability

. Hawaiian will waive the applicable reservation change fees for travel on any Hawaiian Airlines flight purchased within 90 days of 3/19/03.

Customers must contact Hawaiian’s reservations department within 90 days of 3/19/03 or by their originally scheduled travel date, whichever is earliest. 

Travel can be rescheduled for any date through 12/31/03.

Applicable Carriers

Fare Rules & Restrictions

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The waiver is good for one reservation change only.  Additional reservation changes will require applicable fees.

Customers will be required to pay for any difference in fares that may result from a change. 

In addition, current refunds and cancellation policies remain in effect.

 

AIRLINE

Iberia

Icelandair

Policy Applicability

Customers holding Iberia tickets issued on/before 3/31/03 which include flights to/from USA, Central America via Miami, Israel, Egypt and Turkey with travel dates up to 5/31/03, may change or postpone their travel. 

New departure date must be no later than on/before 12/31/03.

All tickets for an Icelandair-operated scheduled flight purchased before 03/31/03, using a previously restricted fare for travel before 5/31/03, may be changed without penalty for travel until 12/31/03. 

Customers may choose to change their destination, travel dates or class of service.

Applicable Carriers

Does not apply to Icelandair charter and code share partners

Fare Rules & Restrictions

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When tickets are rebooked or re-issued, the full fare of the unused ticket will be applied on the purchase of a new ticket waiving re-booking or re-issue fees.

Changes must be requested at least 24 hours in advance of scheduled flight departure.

If value of the new ticket is higher than the original one (i.e. seasonal fare application, reservation class, destination, etc.) the customer pays only for the difference to the applicable fare.  If value of new ticket is lower than the original and the ticket is non-refundable, the passenger will receive a non-refundable credit document (MCO) amounting to the difference, to be used as payment for future travel on any Iberia service.

In case of re-issue, new ticket itinerary and fare conditions apply.

For tickets covering travel that has already started, fare conditions will apply less the change of return dates, that will be allowed without penalty.

The waiver will apply only once during the qualifying travel dates.

 Any further changes, during the qualifying period, are subject to the fare rules, unless Iberia provides an extension to the waiver.  In case of complete cancellation the passenger is entitled to the refund according to the rules of the fare purchased.

In case of flight cancellations the standard involuntary re-routing procedures apply.

Reservations may either be cancelled and tickets used as credit toward future transportation, or reservations may be rebooked for future dates.

If a customer decides to cancel their flights before making a new choice they may do so.  The passenger will receive a credit toward travel in the form of a MCO, valid for travel until 12/31/03.  New reservations must be made before 5/31/03.  The MCO is marked non-refundable.

All changes/cancellations must be made at least 72 hours prior to departure.

Any passengers who “no shows” for a flight will not be eligible to re-book under this policy.

One free change of reservation is allowed per booking.

The names of passengers must remain the same as the original tickets.

All advance purchase/minimum and maximum stay requirements must be adhered to.

AIRLINE

Iberia (contd.)

Icelandair (contd.)

Fare Rules & Restrictions (contd.)

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Changes to reservations must be made through either the issuing agency or corresponding Iberia Call Center no later than 5/31/03 or 24 hours prior to original departure, whichever comes first.

Tickets of Iberia Plus frequent flyer program: in case of cancellation, customers must contact Iberia Plus Service Call Centre and corresponding Iberia Plus points will be returned to the customers account.

 This may be modified, extended, etc., in the course of the following days.  Changes will be duly communicated.

All changes are subject to availability.

All other restrictions/conditions remain unchanged

Tickets remain non-refundable.  Cancellations and full refunds are not allowed.

The passenger will be charged for any difference in fare due to changes in taxes, more expensive travel period (i.e. Summer/Easter/Christmas), day of week (i.e. weekend), higher booking class or cabin.

Partially used tickets will fall under the respective fare rule.

Should the passenger simply want to change the date of return, Icelandair will do so waiving the change penalty.  All other fare rule items apply.  Changes to non-refundable tickets must be arranged no later than 72 hours prior to originally scheduled departure.

AIRLINE

Japan Airlines (JAL)

Lufthansa

Policy Applicability

For passengers holding international tickets which have fare rule restrictions issued on/before 3/18/03, for travel before 4/08/03, one change may be made to the travel schedule and at no charge.

Changes must be for itineraries to be completed up until and including 12/31/03.

Lufthansa’s policy is effective 3/18/03.   This policy will allow holders of tickets with limiting conditions to alter or cancel their bookings The special provision is valid for Lufthansa flights to/from the USA and Canada, to and from Near and Middle East, Israel & Turkey and is initially restricted to a period of two months.

Applicable Carriers

Lufthansa issued  tickets (220) and United Air Lines (016) ticket stock

Fare Rules & Restrictions

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Passengers wishing to postpone their itinerary should contact their travel professional or Japan Airlines up until the day before the original departure date shown on the ticket.

Reservations may be cancelled in the normal manner if no contact is received before the applicable date.

These procedures will also apply to changes to unused ticket coupons of passengers who have already departed.

The above procedures also apply to mileage award tickets of JAL/JAA/JAS flights. It may not be possible to meet your desired travel requirements depending on seat availability and applicable fare conditions.  Changes may not be possible on flights of airlines other than those of the JAL Group.

If the customer wishes to rebook or reroute his journey, in the case of journeys not yet started he will not be charged with the rebooking fee or the fee for the issue of a new ticket.  In the event of the issue of a new ticket, the full price of the original ticket will be set off against the new one.

If the value of the new ticket is higher than the original fare (i.e. seasonal fare application, travel day i.e. weekend vs. midweek, possible fare differences due to fare increase, availability), the passenger is responsible for paying the difference in the applicable fare.

If the value of the new ticket is lower due to the parameters listed above, the passenger will receive a credit for the difference in the form of a non-refundable MCO towards future travel.

Partially used tickets will fall under the respective fare rule.  Should the passenger simply want to change the date of return, Lufthansa will do so waiving the change penalty.  All other fare rule items apply.  Changes to non-refundable tickets must be arranged at least 24 hrs prior to original departure date.

AIRLINE

Lufthansa (contd.)

Fare Rules & Restrictions (contd.)

Page 20 of 30

In the case of the cancellation of the entire journey with a ticket that cannot normally be cancelled, the customer will receive a credit note, which can be redeemed against the purchase of a new Lufthansa flight ticket.  A cash refund is not possible.

If the ticket is non-refundable, the passenger will receive a credit in the form of a non-refundable MCO towards future travel.

For customers traveling on a “Miles & More” award ticket: in case of cancellation, miles will be returned to the customer’s account waiving the service charge.  In case of rebooking, the rebooking fee will be waived.  Flights may only be rebooked onto another “Miles & More” airline partner.

This waiver will be afforded to the passenger only once during the qualifying travel dates.  Any further changes, during the qualifying period, are subject to the fare rules, unless Lufthansa has given an extension to the waiver.

Waivers to this policy will not be made.

In case of Lufthansa flight cancellations, the standard involuntary rerouting procedures apply.

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Mexicana

Midwest Express

Policy Applicability

Policy allows for waiving of change penalties for all passengers traveling within the duration of the conflict with Iraq.

Customers with tickets issued on/before 4/09/03 for travel before that date, can reschedule without penalty.  Travel will be permitted until 12/14.03.

Travelers holding tickets purchased prior to 3/20/03 with outbound travel through 5/18/03 will be allowed to make a one-time, fee free change.

The timing of this policy is subject to change, and the policy’s discontinuation date will be announced at a later date.

Rescheduled travel must be completed by 10/31/03.

Applicable Carriers

All Mexicana and code share operated itineraries ticketed in the U.S. and Canada to Mexico, Central America and South America or for travel domestically within Mexico.

Midwest Airlines, Midwest Connect (operated by Skyway Airlines, Inc.)

Fare Rules & Restrictions

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Non-refundable fares will remain non-refundable but fare validities will be extended and travel will be permitted until 12/14/03 provided other fare conditions and rules (day of week application, etc.) are met. 

Penalties for date changes on non-refundable, net, bulk and all tickets purchased on line will be waived.  Itinerary and/or changes made to non-reissuable tickets will be subject to applicable fare difference but will not be assessed any change penalty fees.

Customers will be able to apply the full value of their original ticket toward the purchase of another ticket on Midwest Airlines and/or Midwest Connect.   They will be charged any difference in fares applicable to peak travel periods, day of week, booking class availability, and tax or fee increases; refunds will not be given if the new fare is lower.

Customers must reschedule or cancel their travel prior to the original departure of their flight; ““no shows” are not eligible to rebook or have the original ticket reissued under this policy.  Normal fare rules would then apply.

This policy also applies to award tickets related to the Midwest Miles program.

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Northwest/KLM Royal Dutch Airlines

Qantas

Policy Applicability

Northwest Airlines and KLM Royal Dutch Airlines have adjusted the relaxed change policy.  Effective immediately, the policy will apply to all tickets purchased on/before 4/15/03. 

Previously the policy applied to tickets purchase on/before 4/19/03.  The relaxed change policy continues to allow one fee waived change on tickets with domestic travel before 5/31/03 and international travel before 8/31/03.

All ticketed customers on Qantas Services QF coded, ticketed in North America (USA/Canada/Mexico.

Qantas will allow customers who purchased tickets between 3/07-3/31/03 for travel through 12/31/03 to change their itinerary one time without paying the standard change fee.

Applicable Carriers

Northwest and KLM

Qantas services (QF coded) ticketed in North American (USA, Canada, Mexico) on

Fare Rules & Restrictions

Page 22 of 30

North American Travel- Domestic

Tickets issued on/before 4/15/03 for travel within North America.  This includes travel within the US 50 /for travel between the US 50 and Canada/and between US 50 and Canada to San Juan/Mexico/Caribbean/Central America.

Travel agents may contact Northwest/KLM to complete the ticketing transaction or they may re-book and re-ticket passenger adhering to the rules outline by the policy.

Northwest/KLM will waive the change fee one time provided all of the following are met:

1 At least one of the originally ticketed NW      

  flights was for travel between 3/19/03 –

  5/31/03.

2. Passenger or travel agent notifies NW/KL of intent not to travel prior to originally scheduled flight “or” by 5/19/03, whichever comes first.

3. All travel on rebooked flights must be completed on/before 12/15/03.

4.      New fare is of equal or higher value see reissue section when ticket results in a lower fare.

No residual value applies if the new ticket results in a lower fare.  Exception:  If difference in fare is greater than $100USD/the administrative fee is

Tickets must be changed by 5/31/03 or by the originally scheduled travel date whichever is earlier. 

Travel may be rescheduled for any date through 12/31/03 and all re-ticketed travel must be completed by that date.

Tickets purchased any time for travel within 60 days after the start of military action –customers must make the change within 30 days of the start of the military action but no later than their originally scheduled date of travel.  Travel may be rescheduled for any date through 12/31/03.

Customers changing tickets will be subject to any higher cost travel period or day of week, upgraded booking class or cabin, and/or increased passenger facility charges and/or tax increases. 

Original ticket price will be credited against the rescheduled ticket price. 

Non-refundable travel vouchers will be given when the change results in a lower ticket price. 

Rescheduled travel must adhere to any applicable advance purchase and minimum/maximum stay requirements.

Applicable change fees will be waived

AIRLINE

Northwest/KLM Royal Dutch Airlines (contd.)

Qantas (contd.)

Fare Rules &  Restrictions (contd.)

Page 23 of 30

Deducted and residual value returned in the form of an MCO per Northwest contract of carriage.

Voluntary refunds are not permitted.

Wholly unused tickets must be reissued on/before 5/19/03 with all travel on new ticket to be completed on/before 12/15/03.

Passengers must re-qualify for all restrictions of new fare **including booking class**.

If the new ticket results in a higher fare, the passengers must pay any fare difference.

International Policy applies to tickets issued on/before 4/15/03. 

** All re-issue/re-booking procedures may be found in the GDS under S*NWB/PROTECT. 

TRAVEL AGENT WAIVER CODE 9WADN applies for both Domestic & International tickets.

Note:  Tickets re-issued using this waiver code will be audited for compliance of the waiver rules.  Any misuse will result in a debit memo and associated administrative fees.

If all conditions of the fare rules are met. 

All changes are subject to availability.

Any passenger who “no shows” for a flight will not be eligible to re-book or have the original ticket reissued under this policy.

Group passengers are not included in this policy and are subject to a separate group travel cancellation policy.

“V Redtail Fares”

Qantas will allow for date changes up to and including 12/05/03.  Passengers can change dates within 2003 to a low of shoulder season level only.  No travel on a “V Redtail” sale 12/06-12/31/03 without upgrading to another fare type.

AIRLINE

SAS

Swiss

Policy Applicability

Customers with previously issued tickets for travel before 5/31/03, can postpone travel until 12/31/03.

Changes must be arranged at least 24 hours before the original departure date.

Conditions apply to all passengers ticketed on/before 3/19/03 for travel on/before 4/30/03. The arrangements include passengers ticketed on code-share flights, provided the coupon is designated with the LX flight number.

The rescheduled travel can be for any date through 12/31/03. 

For passengers traveling to/from Turkey, Israel, Egypt, Oman, the United Arab Emirates, Saudi Arabia, Pakistan or Iran, the following provisions apply.

Applicable Carriers

SAS operated flights issued on SK, BU, WF ticket stock

Fare Rules & Restrictions

Page 24 of 30

When, on request of the passenger, travel is rebooked or rerouted, the full fare of the unused ticket will be applied towards the purchase of a new ticket waiving re-booking or reissue fees.

  If the value of the new ticket is higher than the original fare (i.e. seasonal fare application, travel day i.e. weekend vs. midweek, possible fare differences due to fare increase, availability), the passenger is responsible for paying the difference to the applicable fare.

If the value of the new ticket is lower than the original fare and the ticket is non-refundable the passenger will receive a credit towards travel for the difference, provided the document (MCO) is marked non-refundable.

In case of reissue the new itinerary and other conditions are mandated by the rule of the new ticket.

Partially used tickets will fall under the respective fare rule. 

Should the passenger simply want to change the date of return, SAS will do so waiving the

If you prefer to rebook your travel for a later date, the normal fee charged for changing a reservation will apply.  However, please note that rebooking is permitted only within the terms of validity of the ticket, and only on to another SWISS flight.

If your ticket is subject to a cancellation fee, you will be issued a special travel voucher equal in value to the amount of the cancellation fee.  This voucher can be used toward any future travel on SWISS within one year from your original date of travel.  This means that if you return your ticket, the cancellation fee will be deducted but simultaneously covered by the voucher.

If you have a non-refundable ticket but have not yet used any part of it, you may choose to receive a voucher (MCO) equivalent in value to your ticket.  This travel credit can then be used toward any future travel with SWISS within one year from your original date of travel. 

AIRLINE

Scandinavian Airlines (contd.)

Swiss (contd.)

Fare Rules & Restrictions (contd.)

Page 25 of 30

change penalty.  All other fare rule items apply.

 Changes to non-refundable tickets must be arranged no later than 24 hours prior to originally scheduled departure. 

In case of complete travel cancellations, the passenger is entitled to the refund according to the rules of the fare purchased.

If the ticket is non-refundable the passenger will receive a credit towards travel, provided the document (MCO) is marked non-refundable.

EuroBonus Award Tickets:

In case of cancellation, points will be returned to the account.  Re-booking will be allowed on EuroBonus partner airlines.  If any expired points are involved, travel dates should be rescheduled for the same routing by 12/31/03.

This waiver will be afforded to the passenger only once during the qualifying travel dates unless SAS has given an extension to the waiver.

If you new fare is higher than your original fare, the difference will be charged.

If your new fare is lower than the amount specified in the voucher, a second voucher equivalent in value to the difference will be issued.

If your routing has been changed, you will need to have your ticket reissued.  In this case, please contact the SWISS ticket counter at the airport.

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Singapore Airlines (SIA)

South African Airways (SAA)

Policy Applicability

Consideration will be given to passengers with SIA tickets to areas affected by service disruptions arising from the conflict in the Middle East, such as flights to/from Europe, the Middle East and New York or Chicago.

Tickets purchased for travel to/from the US to the Middle East between 3/10/03 – 3/31/03 using a restricted fare may be changed without penalties anytime before 3/31/03 for travel until 12/31/03.

Applicable Carriers

Fare Rules & Restrictions

Page 26 of 30

Should you wish to make changes to or cancel your booking, please contact your local Singapore Airlines office or travel agent for assistance prior to your original date of travel.

The relevant fees for re-routing or changing travel plans may be waived in most cases, although administrative fees may be applicable to certain ticket types.

Passengers seeking to reroute their ticket to any other SIA destination will need to make up any fare, tax or fee difference.

Unused and partially used tickets may be eligible for a refund depending on your point or departure and the conditions of your ticket.

Customers may choose to change their destination, travel dates or class of service, subject to availability. 

All changes must be made no later than 3 days prior to the originally scheduled travel date and the original ticket value will be applied as a credit toward higher fares or where ticket taxes have increased.

AIRLINE

Spirit Airlines

TACA

Policy Applicability

Anyone currently holding or who wishes to purchase tickets may make changes to their itinerary or put their plans on hold with no penalty.

Penalties for changes of travel dates will be waived for tickets issued prior to 3/31/03 for travel between 3/20/03 and 4/30/03.  Travel must be completed by 11/30/03.

Waivers of penalties are valid for all Group TACA airfares between North and Central American (both ways).

Applicable Carriers

Fare Rules & Restrictions

Page 27 of 30

Credit vouchers will be issued and are valid for up to one year from original date of purchase.

Availability and fare differences will apply. 

If the fare is lower on the new travel itinerary then a future flight credit will be issued.

Customers should call the Spirit reservation line directly at 800-772-7117.

Passengers who decide to change their flight dates must do so at least 24 hours before their scheduled flight departure time.

There is no limit on the number of times that passengers may change their reservations; however, 4/30/03 is the last date to do so without incurring a penalty.

In case of a difference between the airfare for initially selected travel dates and new travel dates, the cost of the initially purchased ticket will be credited against the cost of the new ticket.

Passengers who wish to change their reservations should contact their travel agent of a TACA city ticket office.

AIRLINE

United Airlines

US Airways

Policy Applicability

Customers with tickets issued on/before 3/31/03, for travel 3/18/03- 5/18/03, may postpone their travel to be completed by 12/31/03 without penalty.

All tickets for travel outside of these dates,  the   standard rule of fare originally purchased applies.

Non-refundable tickets must be cancelled by 12:00 Midnight of originally scheduled departure date or 4/19/03, whichever is earlier.  No deadline for ticketing but travel must be completed by 12/31/03.

US Airways “Peace of Mind” flexible travel policy allows customers to make changes to previously booked travel itineraries without incurring standard change fees.

The $100 change fee penalty will ONLY be waived on tickets that have been cancelled and rebooked for new dates.  This new policy applies to round-trip tickets and not one-ways.  If the passenger changes their return flight, they must pay the $100.

The new outbound flight must take place before 6/17/03 for travel within the U.S. or between the U.S. and Canada and before 12/15/03 for travel to/from Europe, the Caribbean (including Puerto Rico and the U.S. Virgin Islands) and Mexico.

Applicable Carriers

Tickets issued by US Airways for travel on airlines other than US Airways, US Airways Shuttle or US Airways Express will follow the rules of the airline operating the flight(s).

Fare Rules & Restrictions

Page 28 of 30

Wholly unused tickets may be applied to new itineraries, new travel complete by 12/31/03.

Waive service charge for re-issue of new ticket. 

If the fare is higher, the customer will be required to pay the difference in fares.

If the new fare is lower the non-refundable ticket residual value will be in the form of UA Travel voucher/MCO Valid on UA Only.  Provisions for the new ticket(s) are governed by the rule of the fare (s) purchased.

Note:  New tickets for travel outside of the above dates are subject to both service charge and add collect.

Passengers may present their wholly unused tickets to United or the booking source that issued the tickets to have their tickets re-issued.

Only one reissue/revalidation without service charge permitted.

Voluntary cancellation of tickets, treat per rule of original fare purchased.

Policy applies to original travel dates of 3/19/03 6/17/03

-          Within the U.S. or between the U.S. and Canada travel – tickets issued on/before 4/2/03.

-          International/Caribbean travel-

-          Tickets issued on/before 4/19/03.

-           

Itinerary changes must be made prior to the scheduled departure or before 4/19/03, whichever date comes first.

Entire itineraries may be rescheduled for earlier or later dates.

Destination city may be changed.

All rules and restrictions of the fare purchased will apply, and customers are responsible for any difference in fare.

If your travel has not originated, the entire itinerary must be changed.

Non-refundable tickets can only be

AIRLINE

United Airlines (contd.)

US Airways (contd.)

Fare Rules & Restrictions  (contd.)

Page 29 of 30

TRAVEL AGENTS: In the GDS go to S*FAR/IRAQ for all rebooking/reissuing formats.

Please document the PNR on all reissues with:

¤:3OSIYY OK TO WAIVE SVC CHG/S*FAR/IRAQ

applied toward another non-refundable ticket.

Passengers who know their new dates of travel at the time of cancellation may rebook with the service charge waived.

All rules and restrictions of the rescheduled itinerary will apply, and customers are responsible for any difference in fare.

The name of the original passenger traveling must remain the same as on the original tickets.  No name changes will be allowed.

“No shows” for a flight will not be eligible to rebook under this new policy.

All changes for rescheduled flights must be booked through the original issuing agent (i.e. Travel Agency, Online Agency, etc.)  Tickets issued by US Airways for travel on airlines other than US Airways, the US Airways shuttle or the US Airways Express carriers will follow the rules of the airline operated the flight (s).

TRAVEL AGENTS:

ENDORSEMENT BOX OF REISSUED TICKET MUST HAVE “CODE RED” in the EB field.

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Virgin Atlantic

Policy Applicability

This policy is applicable for passengers holding existing reservations or for new booking tickets for travel between the US and the UK, and for travel between the UK and Hong Kong, Shanghai, Delhi and Tokyo.    Passengers will be able to cancel their bookings and rebook at a later date, without having to pay a cancellation charge or change fee.  Passengers should retain their tickets to be used as credit toward their next journey with Virgin Atlantic.

Policy is only applicable for bookings made and ticketed by 3/25/03.  Reservations must be rebooked by 5/31/03.   All travel on the revised itinerary must be completed by 12/31/03.

Applicable Carriers

Fare Rules & Restrictions

Page 30 of 30

Conditions for changes/cancellations.

Reservations may either be cancelled and tickets used as credit towards future transportation, but tickets must be rebooked for future dates by 5/31/03.

 The passenger will be charged for any difference in fare due to changes in taxes, more expensive travel period, (i.e. Summer/Easter/Christmas), day of week (i.e. weekend), higher booking class or cabin.  Refunds will be given where the change results in the passenger traveling in a lower travel period, day of week, booking class or cabin and where taxes have reduced in price.  All changes must be made at least 72 hours prior to departure.  All advance purchase/minimum and maximum stay requirements must be adhered to.

The names of passengers must remain the same as the original tickets. 

Any passenger who “no shows” for a flight will not be eligible to rebook under this policy.  All changes to dates/destinations are subject to availability.